Originally Posted by
Songen
Be aware not everything is directly put here to be reported to SE but sometimes seeks the help from other players, however even if it is put here for that purpose without the official template it is still checked since its filled in the bug section (Far too many people think they'll get a instant reply and thats where confusion comes in), even then SE normally takes a month or 2 to either recognise or fix over all game bugs (Unless its a extremely major bug that affects everyone) without telling anyone until the next months update(Don't expect any instant replys for anything from SE with or without a official report since its all about the bugs).
HOWEVER, since there are instances where it affects individual players, they will handle that in a more appropriate dependant on their procedures
ALSO~~~ this is a FORUM and we receive information from fellow players to resolve problems before it reaches SEs hands