Yeah.. they are kind of floundering about right now just trying to keep up with issues. Would have been nice if they could have scripted something to let new subscribers know about the server lockouts prior to activating... but...meh... they aren't known for thinking that far ahead of the game. At the very least, it could have saved you some headache. You would still be out your $10-$20 for the purchase (depending on how you got it)--but at least you wouldn't be in a situation where you might get billed subscription fees with no access to the content.
Best of luck getting something done with support. Things are very screwy there atm. Keep hoping someone here or at SE can help you turn stuff off so you don't get billed in May. Wish I knew more about the process, but I've been running only one toon on one account so long, I don't even remember the initial setup process--much less what year I joined... lol.
Maybe an actual GM can help me?
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04-08-2011, 09:16 AMRAIST
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04-08-2011, 04:04 PMGokijin
Well, I don't mind play on a different server for now, the peeps I have come across are pretty helpful, but I don't want to stay there after the mergers, I would like to transfer, but I don't want to also have to pay for the transfer there. And what's all this about a double billing? They gonna charge for 2 months in may? I just hope the GMs would be kind enough to transfer me after the merger, then I'd be happy =)
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04-09-2011, 07:27 PMLaciante
I don't know if you've gotten to attached to the progress you've already made, but wouldn't a decent solution be to make a new char and play on the destination server of your friends? I can tell you from experience that redoing basic quests and leveling takes less than half the time it originally take you, and I don't know if paying $25 (the rough equivalent of 2 months) is worth simply restarting on a new char.
or is is that both the soon-to-be absorbed server and absorbing server are locked until the merge? in that case is it really that bad to wait another month? -
04-12-2011, 10:30 AMNillvast
Gokijin,
While we’re sorry to hear of the trouble you are having, unfortunately there is not anything that can be done. As we prepare for the World Merge, several steps must be taken, including the suspension of character creation on the Source and Destination Worlds.
We can only suggest that you and your friend create characters on a World that has not been affected, and enjoy the game until the time that the World Merge is complete. You can then either have your friend create a new character on your preferred server, or you can transfer those existing characters through use of the World Transfer Service. -
04-12-2011, 01:47 PMthefinalruneI.E. We don't really care, wait it out or pay us $25 more dollars to play with your friends. Gotta love SE's apathy.Quote:
Originally Posted by Nillvast
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04-12-2011, 03:54 PMGokijinIt was real easy for me to find links to buying this product, but there no warnings to how utterly crappy the customer service is and how crappy the people are over the phone when you have questions. It is my fault for not reading over all the news letters for the last few months that you guys put out I suppose when I started. It does make me a bit frustrated. There were no warnings when I created the character or why I couldn't pick the server when I started. Apparently SE doesn't care for servicing their customer that they claim to boast about.Quote:
Originally Posted by Nillvast
"This philosophy represents our company's mission and the beliefs for which we stand.
Each of our customers has his or her own definition of happiness.
Square Enix provides high-quality content, services, and products to help those customers create their own wonderful, unforgettable experiences, thereby allowing them to discover a happiness all their own."
That is straight from the square-enix website. I'll even give you the link.
http://www.square-enix.com/eng/company/philosophy.html
In no way, shape, or form have I received high-quality service. What is unforgettable is the persons employed by SE who was rude to me over the phone and said "I didn't have a question worth answering" and that his supervisor was too busy to speak with me. When I insisted he placed me on hold and later came back and said "He told me to tell you to wait it out or pay for a transfer and to call tech support about your other issues." I couldn't log on for a while and after a few days, I finally was able to figure it out myself without the help of your high-quality support. I admit, I am a little bitter about the way I was treated. The community seems to care more for other people than SE does. So to all who have tolerated my ranting and replied with helpful information, I thank you. For SE, not that it's going to hurt you, but after I decide to stop playing FFXI, I don't think I'm going to purchase anymore products.
Your suggestion to not play until you finally merge the worlds, while I wait around being billed, or to pay to transfer, is kind of lame, especially since I still have yet to read about when you will be merging the worlds together. If Square-Enix was actually concerned about their products/support, they'd listen to the people. I have read through hundreds and hundreds of posts here and I know while you can't make everyone happy, most agree that your customer service sucks. I do, however, appreciate you finally getting back to me on not being able to actually do anything. -
04-13-2011, 01:29 AMchubrockaQuote:
Originally Posted by Gokijin
Sorry for you, really I am. There were and are warnings EVERYWHERE. One it should have came from your friends you say you wanted to play with... The other is if you check any forum on SE customer service you will see it BLOWS. All you need to do is google "Square enix customer service" and BAM look at it all...
I hope though you see the vale of the game as a player though.. We as other players do and thats why we play.. We dont base it on the non help of SE, but by the help of fellow players.
This is one of my favorite ones...................................................................................................................................................................................................................................................................................................
FFXI Fan Sues Square Enix For Deceiving Customers
June 25, 2009 by Ruibo
8 Comments
A lawsuit has been filed against Square Enix by a Final Fantasy XI fan for allegedly deceiving 100,000 customers with their hidden fees and penalties.
Plaintiff, Esther Leong from San Francisco stated in the suit:
This case narrowly focuses on Defendants’ deceptive advertising, unfair practices, and fraudulent concealment to conceal certain critical information about their online games. The deceptive advertising, unfair and undisclosed business practices and concealment concern, among others:
Licensing of the online games software disguised as a sale;
Monthly fees (“fees”) to play the online games;
Penalties for late payment of the fees;
Interest charges for late payment of the fees;
Charges while the online game account is suspended;
Termination of the right to use the online game for late payment of the fees;
User restrictions and conditions related to the online games;
Termination of the game date for late payment of the fees.
The class action suit is seeking damages of more than $5 million, for unfair business practices to false advertising.
The game has been out for years now and if this was true, what took so long for someone to stand up? It’s been several years since I’ve played FFXI but I’ve never encountered any of the extra charges as I’ve never ran into any problems with the monthly payments.
Any of you encounter this type of problem? Do you think Square Enix deserve what’s coming?
You can read the court filing here and special thanks to an examiner.
heres the url if you want to see it in court doc form.
http://www.gossipgamers.com/ffxi-fan...ing-customers/