I had this issue and decided it'd be quicker just to buy another copy of the expansion rather than deal with SE's customer "service". I was right, seeing as I can't really contact them because I work during their business hours.
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I had this issue and decided it'd be quicker just to buy another copy of the expansion rather than deal with SE's customer "service". I was right, seeing as I can't really contact them because I work during their business hours.
Does SE NA(Supposidly located in NA) not practice DST? I tried to contact them via chat support at 6:57 HST = 9:57 PDT on March 27th(no official holiday that I know of) and it said that the chat support was unavailable.
I just tried calling the number I was given and after hitting option 1 for FFXI, I heard nothing, no automated msg, no waiting music, just static.
Well that wasn't too bad, called a 2nd time, was about on hold for 10 min, got a rep and gave info so that the code could be correctly applied to the right account.
TY for the help Bayohne, now I just need to wait for the transfer to be actually completed
I just contacted SE via chat to check status on the transfer. This rep said that it's NOT a transfer, but new codes will be emailed so I can apply it to my original POL Account. Unfortunately they have no time frame other than it will not occur today :( While I'm happy that it will be resolved, I'm displeased by the time it took.
SE you really need better people writing your instructions, all because of the misinformation, or assuming that all existing users would only buy the expansion and NOT the full seekers edition. Since I'm not the only one this happened to by following the instructions indicated by you, SE, why am I penalized from accessing new content. Yes you have revised the instructions now, but for those of us who followed the original instructions, that's little too late.
I have an xbox 360 and I gotten the regular seekers since I have all of the others and all I have is the tracking number and the product number how can I register it?
Thank you OP for posting this, before I went through the headache you did. SE account management among other things is so convoluted its not even funny. It only took this long for SE to FINALLY get an app code generator. I really wonder sometimes why I love FF so much, lol.
Glad I could be of help. And sidebar SE sent me my new codes so TY SE too.
That's awesome that they helped you out and gave you new codes. I'm glad you posted your issue as well since I haven't set my accounts up just yet. Knowing this should help me, as well as many others, from making the same mistake.