Regarding Destrier Beret Redemption Issues

My wife and I have been waiting nearly 20 days now.
We have tried the festive moogles in all three cities at this point.

I very much agree with the fixes that Zerch is recommending. There are good ideas in these forums. I hope we can see some real action on this issue soon.

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Originally Posted by Zersch

Still no fix? This is enraging. I bought the game with the promise of an item that was going to make the leveling/skilling up less of a time sink, and what I find is a complete stonewall of silence on the issue? As someone else said, why don't you just give us new codes? There's no reason this should be taking so long. We should be able to post the code that didn't work for us here and get a new code that will work in response. This is pretty bad customer service. How many people do you honestly think will renew once their free month runs out after this?

Upon noticing that the Destrier Beret is RARE-EX, why don't they just reset all codes that have already been redeemed? Sure someone who already has their Beret could apply their code to a second character, but... is that really such a big deal if it gets the rest of us our one single Beret?

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You have to remember that this problem only came about when SE changed how hats were given out. Previously you could get 8 hats per account. This was apparently a bad thing, and SE changed it in a patch so that you now had to select a character when inputting code, and then could only get it on that hat. And of course they fubar'ed the whole thing, and lots of people couldn't get the damn hats. And still can't.

Main thing here is, they wanted to reduce the number of hats being given out. They're not gonna do anything that might potentially give out even a single extra hat. Why not? Because they're stuck on what they WANTED to do, and think public relations = SE telling people how things are and screw any feedback.

Really annoyed by this Beret situation. I've been waiting since July 17. My husband got his, though. Why isn't it obvious to SE that the codes are bad? Just issue new ones.

I won't be renewing after my free month is over due to this situation, as I can't imagine what happens if you have a more serious problem with your account.

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Originally Posted by xourtney

Really annoyed by this Beret situation. I've been waiting since July 17. My husband got his, though. Why isn't it obvious to SE that the codes are bad? Just issue new ones.

I won't be renewing after my free month is over due to this situation, as I can't imagine what happens if you have a more serious problem with your account.

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Same thing happened to me. My wife got hers and I didn't get mine. As far as I know they haven't even made any real acknowledgement that there is still an issue with a number of players.
The fact that nothing has been done makes me feel unappreciated as a customer. Each year there's more and more MMOs popping up out there. Maybe it's just time to look into my options.

Hi there. I'm not sure if you needed names/characters of people unable to get the Destrier Beret, but I'm having the same problem.

On a side note - having not played since some time in 2007, I really like the changes you guys have made. It's making playing solo a lot more fun :)

So just got off the phone with support their response is keep waiting after a month of waiting.

I am reaaaally "loving" returning to the game.

It seems like our concerns are being ignored for the most part, at least acknowledge that we haven't been delivered something that we paid for. Very frustrating for me to call support and then be apologized to countless times and ask that I be patient... I'm hard pressed to say this but if this was XIV they would at least told you you couldn't redeem your item by now, that's what I want is a straight forward answer... Not an apology. I doubt this will reach the proper ears though.

I'm going to give up on getting that stupid item and just focus on leveling up my end game stuff. Would have been nice to had if I had it.

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Originally Posted by buritoslicer

if this was XIV they would at least told you you couldn't redeem your item by now

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I would be very furious if they did that.

Something tells me this issue will be resolved right as my free month is up. It looks like such a fine little hat. And my head is so cold. Square-Enix does not care about clothing my head. They also knocked my apple in the dirt before I got a chance to snack on it. Is it official that any codes claimed after the fix announcement have worked?