All accounts upgrading to Square enix accounts

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Originally Posted by Alhanelem

Are you asking the right way? Because if you scream at them or put something immature in the support request description, the'yre probably going to trat you the same way.

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Oh of course, it must be my fault I must have been rude...NO. Just stop this nonsense. You have no basis for that assumption. Unless you live under a rock you know their track record. I should not have to provide a transcript for you to get it. They simply tell me they can't use the card because it isn't 3d secure. I call back and play musical reps till I get one that doesn't give me that line and inputs it.

After the 1st time dealing with that I installed the ps2 version to update with. I'm never working around SE's support problems again. No more hoops. I don't want to buy a card every month to buy crysta to do this or pay extra fees to use click and buy either.

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There aren't even any stores near me that carry ultimate game cards.

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Or you could just rage quit, I don't care.

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You cared enough to post that garbage. There is no "rage" in my quitting when they pretend they can't input my card. Nice try at riling me up.

You can buy the "Ultimate points" online with paypal/your non-secure credit card and then turn those into crysta then. Or you could just rage quit, I don't care.

Honestly, if they change the payment so it isn't automated anymore, or you have to go through Click and Buy, I won't bother playing anymore. I like the fact that I just give them my credit card info and they bill it every month, and I don't have to worry about it. I've never heard of Click and Buy until recently, so I'm not going to use it. I also haven't seen any stores around here that carry those gamer cards. I know you can buy the points online, but I don't use my credit card on sites I don't know and trust.

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Originally Posted by GlobalVariable

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There aren't even any stores near me that carry ultimate game cards.

You cared enough to post that garbage. There is no "rage" in my quitting when they pretend they can't input my card. Nice try at riling me up.

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Uh, yeah okay. See ya!

Still caring I see.

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Just stop this nonsense. You have no basis for that assumption.

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I do have a basis for that assumption- I treat the customer service people with respect, and I get respectful service. I have NEVER had a problem with SE's support team. They aren't ALWAYS able to help me, some things just can't be helped, but I have never had a representative that was unwilling to help me, wouldn't escalate an issue or whatever.

I even had a SGM personally assist me with setting up a Player Event, manually by his own hand when I couldn't get the form to work. We talked for over an hour about it and in the end, he made it happen. I have never had a rude or unresponsive/unsympathetic GM call or support ticket. And I have dozens and dozens of them to draw from.

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Originally Posted by Alhanelem

I do have a basis for that assumption

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You've resorted to saying I must have done something to the POL rep(s). Having good experiences doesn't equal a basis for assuming wrongdoing.

I asked for help and was told simply that they "can't" and knowing others who'd been through the same experience I called back and eventually got one rep that simply input it and everything was fine, proving yes they can. The next time I needed to input my card I used the ps2. That's all that happened. No imaginary yelling and screaming and raging made up to try and undermine my position. There was no argument no rudeness no disrespect to any representative in any of the calls. I'm not alone in negative support experiences. You already know this as it isn't the 1st time I've seen you defend support on these forums, claiming you never had any problems. Well good for you, you're the exception not the rule.

I like my automated payment each month and I'm not willing to make multiple non toll free calls to do this or go through a 3rd party performing additional steps or repeated steps each month. They take my card at least over the phone or lose a customer. End of story. If they make it a hassle to pay them and don't make sure every phone rep understands what to do, and take the card when the time comes...Game over. And that is all I was saying before this nonsense targeting my posts started. This is what I'm telling SE, and if some of you in this thread don't like it that's just to bad. There is no anger simply disappointment that the mighty square of old has fallen so far.

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I asked for help and was told simply that they "can't"

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Then ask for escalation or try again. They have a article in the knowledge base that specifically says they can assist with this.

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I like my automated payment each month and I'm not willing to make multiple non toll free calls to do this or go through a 3rd party performing additional steps or repeated steps each month.

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You don't have to do it every month... unless you're telling me someone invented a credit card with a 1 month expiration.

As I described in my first post- I have old payment information from before 3D-secure was introduced. Since the card number hasn't changed, apparently the information still works. I have not had even had to deal with reregistering payment once. Even if I did have to, I would only have to do it when the old card expires, e.g. once every couple years. Not every month. How could you possibly be a customer for so long and not know that you don't need to reregister payment info every month?

I think he's talking about if they change it so you have to go through Click and Buy or use Crysta. From what I'm understanding, these are not automated, and you have to actually make that you have Crysta in your account each month to pay. I don't know how it works with Click and Buy since I never even heard of it until this week, but it also doesn't sound automated.

Click & Buy is a pretty crappy company, but if you register a card with them for automatic payment, you don't have to keep updating it (the crappiness comes with their customer service and how they make it difficult to cancel if you want to stop using them). You can also put several months worth of crysta on your account. Game cards aren't this huge hassle that he's making it out to be if that's the case.