Main character stuck mule is fine 2days and counting....

Do not know what is going on, was on my wat to Eldieme Necropolis [S] entered zone on my main character game crashes.

Logged back in couldnt get on my main. So i logged into my mule works fine when back to my main same thing happens again.

Went back to my mule did a /sea all and there is my main in the zone my guess is that it was dcing. It has been 2days and no support from SE at all Gm call nothing tells me to the main SE website to get info.

Did all of this no feed back at all from support personnel at all. These are the things that make ppl quit this game. so i guess im asking for help from one of the devs.

TEZONY,

We’re sorry for the problems you are experiencing trying to play FINAL FANTASY XI, and we’d like to try to help you resolve it. However we will need more information from you before we can try to resolve your issues. When posting on the Technical Support forum, please be sure to follow the general forum rules on posting, to ensure that you’re providing us with enough information for us to provide assistance.

The general forum rules can be found at this link:
Welcome to Forum: Technical Support!