Current Known Issue (Jul. 15)

We have confirmed the following issue. We are currently investigating and ask for your patience as we work to resolve this issue.

[Confirmed Issue]
When using the Character Race Change Service from the Ancestry Moogle NPC at Port Bastok, there may be issues such as the background music not switching correctly, or your character's original appearance not being shown even when "Display old" is selected in the character display settings.

*Due to this issue, we have temporarily removed this NPC from the game. We will make an announcement at a later time regarding wheno the NPC will be available again.

We apologize for any inconvenience this may be causing.

*Update: Aug. 12, 2026 3:20 (PDT) / Aug. 12, 2026 10:20 (GMT)/11:20 (BST)
This issue was addressed by the maintenance on Aug. 11, 2026 22:00 to Aug. 12, 2026 0:30 (PDT)/ Aug. 12, 2026 5:00 to 7:30 (GMT)/6:00 to 8:30 (BST).
The NPC mentioned above was temporarily removed as a stopgap measure, but has been restored now that the issue is fixed.