No Homepoints or Trusts

Platform: Windows
ISP: Metronet
Type of Internet Connection: wifi
Internet Connection Speed: 60Mbps
Date & Time:7/5/2025 7:00pm EST
Frequency: Always
Character Name: Triala
Race: Mithra
World: Bahamut
Main Job: Black mage...
Support Job: Doesn't matter...
Area and Coordinates: Everywhere.
Party or Solo: Solo
NPC Name: None
Monster Name: N/A
Steps:

I transferred my character from Carbuncle to Bahamut on Friday. When I logged onto the character, after receiving the notification that the transfer was complete, I went to a home point to go to a different location and discovered I had no home points available too me. I also looked at my trust list and have none there as well. I also have no mounts.

I also had to change my character's name. Original name was Domnu. I am missing key items as well