Unable to enter provenance battlefields

My party is unable to enter any battlefields in provenance after we exited our first fight. It just keeps saying we're in battle even though we are all outside the battlefield trying to get in.

latform: PC
ISP: Telstra
Type of Internet Connection: fibre
Internet Connection Speed: 100
Date & Time: 1/2/2022
Frequency:always
Character Name:Scap
Race:elvaan
World:Asura
Main Job:Sam
Support Job:War
Area and Coordinates:Provenance
Party or Solo:Party Soulero, Thalyon, Ahlina
NPC Name:All the crystals in provenance
Monster Name:
Steps:
1.Disanded party
2.Logged out
3.Tried having friends take us in to battlefield
none of this worked

contacted a GM in game and they directed me here.