Voidwatch doesn't give me the items

Thread Title:
When i open the chest after killing Aello it says i have obtained all the spoils but in fact doesn't give me any items.

Operating System:
Windows 10

ISP:
Windtre

Type of Internet Connection:
DSL

Internet Connection Speed:
47.5

Mbps in download

18.9

Mbps in upload

Date & Time:
24/12/2021 6:00pm GMT
Frequency:
Always

Character Name:
Martex

Race:
Galka

World:
Asura

Main Job:
Paladin

Support Job:
Warrior

Area and Coordinates:
Ru'Aun Garden I-11

Party or Solo:
Alliance

Steps:
When i open the chest it says i obtain all the spoil but doesn't give me the items

sounds like you do not possess any voidstones on hand. In order to obtain treasure at all, you need voidstones. If you're set to stock you need to carry least one voidstone on hand for it to pull from stock . If you're not set to stock, go to a VW Officer and "ask s bunch of questions". At the bottom of the menu you can switch between voidstone modes; select stock.