Unable to receive recommendation letter for WoTG Back to the Beginning

Platform: Windows 10
ISP: Verizon Fios
Type of Internet Connection: Fiber Optic
Internet Connection Speed: 100 Mbps
Date & Time: March. 31, 2021 4:00 EST
Frequency: continuous (have tried multiple times)
Character Name: Effzilla
Race: TaruM
World: Asura
Main Job: Red Mage, lvl 78
Support Job: White Mage
Area and Coordinates: Garlaige Citadel (S) at (I-6)
Party or Solo: Solo
NPC Name: Randecque
Monster Name: N/A
Steps:
I travelled to Garlaige Citadel (S) at (I-6) and spoke to Randecque and no item was given to me. I also tried Kalsu-Kalasu in Crawlers' Nest (S) at (L-8) and Turbulent Storm in The Eldieme Necropolis (S) at (J-9), and neither gave me a key item.

I received advice in another thread to try to talk to the NPC in Bastok. I tried this and it worked. Thread may be locked, as I found a resolution. Thank you