aurum coffer quit giving me stuff

Thread Title:
Aurum Coffer quit giving me stuff.

Platform:
pc

ISP:
at&t

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)
catv
Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)
unknown
Date & Time:
9/9/19 8pm
Frequency:
State how frequently the issue occurs. Please select from the following.
4. Unknown
Character Name:
Which character did the issue occur with?
vpmule
Race:
taru M
World:
World where the issue occurred.
Bahamut
Main Job:
Main job and level of your character when the issue occurred.
thief
Support Job:
Support job of your character when the issue occurred.
war
Area and Coordinates:
Area and map coordinates where the issue occurred.
mog house
Party or Solo:
solo
NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write “None”.
moogle
Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write “None”.
"None"
Steps:
Detailed steps on how the issue occurred.
last sunday and this sunday I went to get my present from aurum coffer and the moogle didn't say anything about it, so I received nothing...