ambuscade troubles

Thread Title:
Entering Ambuscade the monster disappears and you are stuck in a room with the timer going down. sometimes if you summon a trust it disappears too.

Platform:
pc

ISP:
Name of ISP you use to connect to the Internet.
at&t
Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)
Cable
Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)
7mbit/sec
Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)
4:00am 8/6/2019
Frequency:
State how frequently the issue occurs. Please select from the following.
2. Sometimes


Character Name:
Which character did the issue occur with?
vpmarche
Race:
Race of your character when the issue occurred.
HUME M
World:
World where the issue occurred.
Bahamut
Main Job:
Main job and level of your character when the issue occurred.
Summoner99 blue99 thief 99
Support Job:
Support job of your character when the issue occurred.
rdm rdm dancer
Area and Coordinates:
Area and map coordinates where the issue occurred.
Legion ambuscade
Party or Solo:
solo

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
“None”.

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write “None”.
bozetto (frog)something V1
Steps:
Detailed steps on how the issue occurred.
Entering Ambuscade the monster disappears and you are stuck in a room with the timer going down. sometimes if you summon a trust it disappears too. This even happened after the emergency maintenance several times, so I gave up.