Mog Bonanza Compensation Failing

Steps: So I have 3 characters to my account and when I went to the NPC to reissue marbles all three failed when I spoke to the NPC. One of my characters I had discarded the marbles on when they had announced the numbers. I followed the instructions mentioning to file an in game report with a GM and they said they couldn't do anything. I am now confused as to why this was mentioned with the compensation, as the GM told me they couldn't do anything. I was told to try and file a post in here if I wanted to after speaking with GM Rhinedynast. What am I supposed to do at this point when following the instructions was all for nothing?:mad:

"*Players who erroneously discarded their Bonanza Marbles due to the incorrect numbers will not be able to recover Bonanza Marbles from the compensation NPC. Please place an in-game GM call for assistance, as we will be handling compensation for these players separately."

Date: 2/8/2019 5:00AM-6:00AM MST
Frequency: Always
Platform: PC
OS: Windows 10 Home Edition
Graphics Card: NVIDIA GTX 1050ti
ISP: NextLight Internet
Type of Internet Connection: Fiber Optic network through an Ethernet Cable