Quest Reward (Cipher: Lion II) Not Received

Platform: Windows
Internet Connection Speed: 15Mbps
Date & Time: Uncertain (somewhere between 12-18 Feb, 2017)
Frequency: Once
Character Name: Theschea
Race: Tarutaru M
World: Shiva
Main Job: Beastmaster, Lv.77
Support Job: White Mage
Area and Coordinates: Tahrongi Canyon, Crag of Mea
Party or Solo: Solo
NPC Name: None
Monster Name: None
Steps:

Finished the Rhapsodies of Vana'diel Quest 'A Land After Time'. Did not receive the aforementioned item, although I did get the Key Item 'Rhapsody in Umber'. Might have had a full inventory, unsure of how to reclaim the item if that was the case. Was directed to this forum by a GM. Thanks for your time!

Find and click the "mystic retriever"

One in reisenjima by the sanctum entrance... or Port Jeuno by the mog, no idea where the other ones are, they never gave us any info on them or where they are.