Quest Evil at the Inlet dont start

Platform: Windows
ISP: Vivo
Type of Internet Connection: Cable
Internet Connection Speed: 8Mbps
Date & Time: Nov. 7, 2014 13:45 BRST
Frequency: Every time i try to talk to npc
Character Name: Mjogosx
Race: Hume
World: Shiva
Main Job: White Mage, Lv.99
Support Job: Red Mage
Area and Coordinates: Crawlers' Nest (S) (J-7)
Party or Solo: Solo
NPC Name: Rodeupansat
Monster Name: None

1. Trying to do Recall-Jugner quest and i have the key item needed (Brass Ribbon of Service) to start the quest.
2. When i talk to npc, quest he doesn't give me the Evil Warding Seal key item.
3. Tried to logoff and logon again and problem persists.