New account, no Mog Satchel

Hello all,

A few days ago I decided to return to FFXI. Since I really wanted the Destrier Berret and the Chocobo Shirt I decided to get an new account.

I registered the account under my active SE account (which I also use for FFXIV). I have a security token attached to this SE account and it requires me to fill in a one time password every time I try to login on FFXI or FFXIV, which is good!

However, when I get to the screen in FFXI with all the expansion showing and the character selection button(s) I see no "secured" logo on the bottom left. I also can not access my Mog Satchel ingame.

Can anyone tell me why this is? I activated my account on 3rd of december, waited a few days hoping it would automatically activate, but no such luck. I can access everything else (Case, Sack, Storage etc., just not my Satchel).

Any help would be appreciated.