treasure chest tries

Platform: Windows
ISP: CenturyLink
Type of Internet Connection: DSL
Internet Connection Speed: ?Mbps
Date & Time: 1 DEC 13 10:22AM (CST)
Frequency: Once
Character Name: Protey
Race: TarutaruM
World: Leviathan
Main Job: Thief, Lv.99
Support Job: White Mage
Area and Coordinates: Eastern Altepa Desert, H-6
Party or Solo: Solo
NPC Name: None
Monster Name: Brown Chest
Steps:
1. Brown Chest dropped from Desert Dhalmel
2. Examine Chest, only four (4) tries available

The 4 NOV 13 update said "The number of attempts to open the caskets have been increased." Since the minimum was four (4) before the update, that means the update is not working all the time.

Greetings Protey,

We thank you for posting your concerns regarding treasure chest tries. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread.

Thanks for your report!