ClickandBuy maint forced me to reactivate!

Ok, suddenly I notice that all of my content IDs were cancelled!!! I checked my email and I got a notification about problem with my billing. Was this because of the ClickandBuy maintenance? I used a credit card to reactivate and apparently was charged an extra $1 per action. Considering the inconvenience and near heart attack this gave me, I would like some sort of a response. Can I have the extra money I paid refunded? And, will ClickandBuy charge me again once it is functional?

I think my hair turned white, I thought I had been hacked. :(

Same thing happened to me. Not to mention I cannot even log into my account because I keep getting a message saying 'play online viewer has stopped working' so be lucky you can even log in.
Even worse I cannot even get a response from anyone in this forum regarding my issue...
15 + days and counting I have been unable to log into my account.. thanks SE!

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Originally Posted by Yenecol

Ok, suddenly I notice that all of my content IDs were cancelled!!! I checked my email and I got a notification about problem with my billing. Was this because of the ClickandBuy maintenance? I used a credit card to reactivate and apparently was charged an extra $1 per action. Considering the inconvenience and near heart attack this gave me, I would like some sort of a response. Can I have the extra money I paid refunded? And, will ClickandBuy charge me again once it is functional?

I think my hair turned white, I thought I had been hacked. :(

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The same thing happened to me, SE trying to bill me during ClickandBuy maintenance, 6 months ago. Switched to SE billing my card directly, much better now :)

Quote:

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Originally Posted by Yenecol

Ok, suddenly I notice that all of my content IDs were cancelled!!! I checked my email and I got a notification about problem with my billing. Was this because of the ClickandBuy maintenance? I used a credit card to reactivate and apparently was charged an extra $1 per action. Considering the inconvenience and near heart attack this gave me, I would like some sort of a response. Can I have the extra money I paid refunded? And, will ClickandBuy charge me again once it is functional?

I think my hair turned white, I thought I had been hacked. :(

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Hi Yenecol,

We're sorry to hear about the billing issues you've been experiencing. Unfortunately, for privacy reasons, we are unable to discuss account-related issues publicly on the forum. Therefore, it would be best to discuss this with the Support Center where they can ensure the security of your account and clarify exactly what happened.

Please visit the FFXI Support Center and select the "Get Support" option.

This was the first month for me since getting my new Credit Card in November, where my payment finally came out automatically again. 3 months in a row of re-registering all my content IDs

My card got bounced by Click & Paywithyourblood... nothing but problems. Was able to successfully use my credit card directly, so much easier!

Protip: Customer satisfaction helps drive sales/maintain membership.

Going to turn into an offical C&B hate thread.... Maybe they should listen'

The maintenance with C&B finally got me around to switching payment directly back to SE, thankfully. I'm not entirely comfortable having my payment transactions handled overseas. Luckily I'd never been charged any extra fees from my bank, but the horror stories I've heard about was enough to not want to do any business with C&B, but unfortunately SE deemed it the only appropriate way to pay for FFXI during those few months that I had been to complacent to switch back once they'd brought back their own payment method. Coincidentally the cards I was using to pay were expiring very soon, so I could stop using C&B's service without any worry.