AH Item List Crash

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10-02-2012, 01:45 AM
Harkin

AH Item List Crash

Platform: Windows 7 64-bit
ISP: AT&T U-Verse
Type of Internet Connection: DSL
Internet Connection Speed: 18Mbps
Date & Time: October 1, 2012 12:19 EST
Frequency: Once or twice per day
Character Name: Harkin
Race: Hume
World: Odin
Main Job: MNK 99
Support Job: WAR
Area and Coordinates: Lower Jeuno, I-7
Party or Solo: Solo
NPC Name: Auction Counter
Monster Name: None
Steps:
1. While scrolling through the list of Woodworking crafting items, the game crashed to the desktop. Windows gave a "This program has stopped working" notice.
2. This error has happened sporadically several times over the past few days while scrolling through the AH item lists, always while in Lower Jeuno. I haven't been able to reproduce it intentionally.
3. From the Windows Event Viewer:
Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4e3bcddc
Faulting module name: FFXiMain.dll, version: 3.0.0.0, time stamp: 0x50625764
Exception code: 0xc0000005
Fault offset: 0x00127ada
Faulting process id: 0xcec
10-02-2012, 05:04 AM
Verytus

Thank you for bringing the problems you have been having with the auction house crashing your game to our attention. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here and Here for any details regarding the development team's investigation. Thanks again for your report!
01-15-2013, 08:10 PM
Baccanale

Greetings, Harkin!

Thank you very much for your patience with this matter. According to our records, the development team recommends that you try running a "Check Files" scan on your PC to try to rectify this situation. If you continue to have issues with your game crashing after the scan, they recommend that you contact the SQUARE ENIX Support Center for further assistance. They can be contacted here. We understand how frustrating these situations can be, so we hope you find a resolution to this soon. Thanks again for your patience!