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I was told to create a new ticket here, by Support Center Rep in-order to have a record of me trying everything possible.
I have not been able to collect my Destrier Beret from the Festive Moogle, it has been about 48hrs since I purchased FFXI Ult Abyssea edition from STEAM. Everytime I've passed by the Festive Moogle I would click him to make sure I couldn't get it.
I purchased this game again solely on the basis of this extra item.
Hello, Qaiden
I am sorry to hear that you are unable to collect your Destrier Beret. In order for us to assist you, we will need some more information. Please make a new post with this information:
Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Main Job:
Support Job:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
Steps:
1.
2.
3.
<*Add more steps if necessary.>
Me and My friend havent been getting it either and we are getting rather irriated, My Character Snubbirth in Ragnarok hasnt gotten it in like 5-6 days and neither has my friends character Gokuuu in Ragnarok. Your support center email and chat have proven fruitless and we are regretting even buying the Abyssia Pack.
Thanks for the report, Snubbirth12. I will go ahead and add your details to our report. I do ask, though, that you create a new thread to report your specific case and use the above template to provide us with information. Also, please encourage your friend to create their own thread too. The reason I ask for you to create your own thread is that we can then give you a personal reply once our team has performed their review.
Again, I thank you for your time and report.