Also cannot claim my Destrier Beret

I see many other people having the same problem, please add me to the growing list :(

Date & Time: June 21th 2012
Character Name: Radjin
Race: Hume
World: Leviathan
Main Job: Thief/4
Support Job: none, just started
Area and Coordinates: Port San d'Oria (J-9)
NPC Name: Festive Moogle
Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected Radjin@leviathan as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Port San d'Oria (J-9) and it said " Sorry, we have nothing for you!"
5. Logged out of FFXI and PoL and waited about 10 mins~
6. Logged back in and talked to moogle
7. Moogle still said he had nothing for me.
8. Logged into my Square Enix Account and reentered the code for the Destrier Beret
9. It said the code had already been registered
10. waited a couple hours, checked the Festive Moogle, still nothing.

Thanks for investigating

Greetings Radjin,

Thank you very much for this report. We are sorry to hear that you do not yet have your Destrier Beret. As we have already received reports on this matter, we are going to add your report to our ongoing investigation. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend consulting http://www.PlayOnline.com or http://forum.square-enix.com/ffxi/fo...ersion-Updates for any details about the development team's investigation. Thanks again for your report!

GM Bublex