Expanding the Help desk

I would like to know if there is any future plans or if it would be possible for them to expand the help desk in-game, Currently the only way to contact a GM is to report a violation of the user agreement or to report harassment. I believe this issue should be resolved and for them to expand on the 4 options in the help desk menu, The 4 options hardly cover all the problems that are seen with in the game.

Although this issue isn't exactly a pressing issue for FFXI at the moment and there are more important things to note i would like to hear anyone's views on the subject.