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I had White Stratum Abyssite 3, killed Kraggen, Pil and Akvan, got CS from officer, went up to ducal chamber, got CS, went back to refiner, and look and behold: still White Stratum Abyssite 3.
Officer not reacting, Ducal chamber closed. Hurray???
Anyone got similar?
Thank you for bringing this to our attention. I'll be happy to escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:
Thread Title:
Short outline explaining what sort of issue you are experiencing.
Platform:
Specify which platform was in use to play the game.("PlayStation2", Windows, and/or Xbox 360)
ISP:
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Type of Internet Connection:
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Internet Connection Speed:
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Date & Time:
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Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (did not reproduce)
4. Unknown
Character Name:
Which character did the issue occur with?
Race:
Race of your character when the issue occurred.
(Hume M, Hume F, ElvaanM, ElvaanF, TarutaruM, TarutaruF, Galka, Mithra)
World:
World where the issue occurred.
Main Job:
Main job and level of your character when the issue occurred.
Support Job:
Support job of your character when the issue occurred.
Area and Coordinates:
Area and map coordinates where the issue occurred.
Party or Solo:
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*If you wrote "Party" or "Alliance", please also include the number of members.
NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".
Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".
Steps:
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*Please try to include the following details.
* What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
* Please do your best to write using official terms for item names and skill/ability names. Please avoid any abbreviations or improper terms.
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SQUARE ENIX MODERATOR
Thread Title:
No upgrade from White stratum Abyssite 3
Platform:
Windows
ISP:
Voadfone
Type of Internet Connection:
DSL
Internet Connection Speed:
No idea, fast
Date & Time:
8pm 17th of December NZ time
Frequency:
State how frequently the issue occurs. Please select from the following.
one of
Character Name:
Aphugel
Race:
Elvaan male
World:
Asura
Main Job:
Brd 95
Support Job:
Whm
Area and Coordinates:
Qufim at zone to PJ
Party or Solo:
Solo
NPC Name:
Voidwatch officer/ Refiner
Monster Name:
None
Steps:
I had White Stratum Abyssite 3, killed Kraggen, Pil and Akvan, got CS from officer, went up to ducal chamber, got CS, went back to refiner, and look and behold: still White Stratum Abyssite 3.
Officer not reacting, Ducal chamber closed.
atm trying to kill NMs again one after the other. Will take a while, and I lost the connection in my static bc. I got left behind. BIG mess!
Greetings Aphugel,
Thank you for responding so quickly with the information that Qeepel had requested. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here and Here for any details regarding the development team's investigation. Thanks again for your report!