Problem with Wings of the Goddess Mission/Quest (Developers Read)

Quest: Bonds That Never Die

After you have won the Battlefield report to Rongelouts N Distaud (I-9) in Southern San d'Oria (S), and get your Reward.

Problem is when PS2 locking up when the CS takes on the Storm in the Dunes and chocos are over taken by the storm. Then it just locks up. Tried contacting GMs and due to your GM cut backs, noone is helping. So you really need to fix your game again. I have restarted multiple times, reinstalled and still nothing. So its a bug in your game.

Ok SE since your GMs can't do anything, telling me to contact tech support and you guys telling me to contact a GM ingame, your Customer Service sucks, and your code sucks. I have done everything I can, even uninstalled and reinstalled. Checked Disk 10 times or more. And the CS still keeps freezing. Its your problem on your end not mine.

If this is a bug, why isn't it in the bug report forum?