[EU] Square Enix Account Transfer & Payment Procedures FAQ (05/08/11)

Hello there !

Here is a slightly amended Square Enix Account Transfer FAQ for European customers ! Sorry again for the time it took to publish the European version. Some questions may be exactly the same, however everything have been left for more consistency.

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Q: Can credit cards without personal authentication services (such as 3-D secure) be used?

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A: Cards without personal authentication services, such as 3-D secure, can make payments using ClickandBuy International Ltd.

3-D secure will be required only for cards that support and have been set up with it.

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Q: How do reoccurring options work if I have Square Enix Crysta* set as my payment method?

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A: As long as you have a sufficient balance of Crysta on your account, the appropriate amount will be automatically deducted when the subscription is renewed. However, if your balance is insufficient, the reoccurring option will be automatically cancelled.

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Q: Is it possible to add the exact amount of Square Enix Crysta* required for my monthly subscription?

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A: No. Square Enix Crysta can be added to an account in increments of ￡5/€5, ￡10/€10, ￡20/€20, ￡30/€30, ￡50/€50, and ￡100/€100. The remaining amount will be left as a balance on your account.

*Depending on your country of residence, Crysta may not be available.
Please visit the following URL for more information on Square Enix Crysta.
http://www.square-enix.com/eu/en/account/crysta/

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Q: If I add Square Enix Crysta* to my account and use that to pay for my monthly subscription, will I be able use the remaining balance for my next payment?

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A: Yes, you will be able to utilise the remaining balance for your next payment.

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Q: What payment methods can be used to purchase Square Enix Crysta*?

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A: You can purchase Square Enix Crysta* using a credit card or debit card via ClickandBuy International Ltd., or PayPal® or Ultimate Pay® via PlaySpan, Inc.

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Q: What steps are required if I already have my PlayOnline account linked to a Square Enix account?

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A: Customers who currently have their PlayOnline account linked with a Square Enix account will also be required to go through the transfer process. Please note that customers who currently have a link in place will be required to transfer their PlayOnline account to the Square Enix account it is linked to.

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Q: How will this affect users who have multiple PlayOnline IDs linked to one Square Enix account?

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A: You will need to complete the transfer process for each PlayOnline account currently linked to your Square Enix account. The transfer destination will be the Square Enix ID that is currently linked.

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Q: If you transfer multiple PlayOnline IDs to one Square Enix account, will it be possible to log into multiple PlayOnline IDs simultaneously?

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A: You will be able to log into multiple PlayOnline IDs simultaneously even if they were all transferred to the same Square Enix account. You cannot, however, simultaneously log in with multiple characters from the same PlayOnline ID.

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Q: My PlayOnline ID registration information is not up to date. Will this have any effect on the transfer?

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A: This will have no effect on transfer, but please be diligent in keeping your information up-to-date. After the transfer, support will be performed through your Square Enix account instead of the PlayOnline ID. When obtaining your Square Enix account, please register with your updated information.

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Q: Will the billing methods change?

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A: Yes. Square Enix Crysta* and credit cards will be viable payment methods after the transfer.

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Q: Will this change affect PlayStation2 and Xbox 360 users or is this only for PC users?

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A: The transfer will apply to customers on all platforms.

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Q: Is it possible to register and transfer multiple PlayOnline IDs to multiple Square Enix accounts? What kind of impact would this have?

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A: This is possible. The only difference would be that payment methods would need to be set up for each individual Square Enix account.

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Q: Will I need a Square Enix Security Token to go through with the transfer process?

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A: No, a Square Enix Security Token is not required for the transfer process. However, we strongly recommend acquiring a Square Enix Security Token to add an additional layer of security to your account.

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Q: Will use of the PlayOnline Viewer be discontinued?

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A: No, everyone will still be required to log into the PlayOnline Viewer in order to play FINAL FANTASY XI. Customers without a Square Enix account will be required to create one before logging into PlayOnline, however.

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Q: Will we receive any bonus for going through the transfer?

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A: We do have plans to provide a bonus for those who go through the transfer within a specified period. Details on the bonus will be announced at a later time

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Q: Is it possible to unlink my PlayOnline account from my Square Enix account?

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A: Once the PlayOnline ID is linked to the SQUARE ENIX account, the link cannot be reversed.

http://support.eu.square-enix.com/fa...35&id=455&la=2

We have added a few more articles to our Square Enix Support Centre and I wanted to make sure they were posted here as well to have a greater chance of exposure.

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Q: Will FFXI/XIV users paying via C&B be subject to any additional administration or credit card usage charges?

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A: As a FFXI/XIV subscription takes direct payments from a user's chosen payment method, it is not necessary to store funds in the ClickandBuy account. Therefore the charges outlined below will not be applicable to anybody simply using their C&B account to pay for their FINAL FANTASY XI or XIV subscription. Should a customer wish to use their ClickandBuy account for additional services, additional fees may be incurred. For more information on these, please refer to http://clickandbuy.com/GB_en/

Users may incur various charges when utilising a C&B account. These include but are not limited to the following:
- ClickandBuy charges a 'pre-loading' fee of 3.9% of any transaction into your ClickandBuy account when using a credit card.
- There is a handling fee charged for withdrawal of funds from a ClickandBuy account of £1.85/€1.85.
- If a ClickandBuy account has been inactive for 1 year and contains funds, a maintenance fee of £1.00/€1.00 may be charged.

Please note players paying for their FINAL FANTASY XI or XIV subscription in a currency other than EUR or GBP will be subject to a foreign exchange rate of 5.9% per transaction.

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Q: Do Square Enix plan to make further payment providers available to customers?

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A: While we don't have specific details to share at this time, we are continuing to look for ways to improve the payment processing options. We will continue to take all the feedback we receive as we strive to make the experience as user-friendly as possible for all of our customers going forward.

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Q: Why is Crysta not available in all countries?

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A: Crysta is restricted to certain EU territories due to legal and financial regulations. However Crysta may become available for additional regions in the future.

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Q: Why are some countries not supported by ClickandBuy?

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A: Restrictions are in place for countries with whom the EU are prevented from trading with through sanctions or to those where FINAL FANTASY XI or XIV is not supported. Any problems with ClickandBuy registration in supported countries should be escalated to ClickandBuy customer services at http://clickandbuy.com/GB_en/contact.html

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Q: Why is Square Enix switching from the PlayOnline billing setup to Square Enix Account billing?

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A: Square Enix has opted to employ an external company for the processing of payments to offer the highest level of security to customer transactions.