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Sargent
06-05-2011, 05:13 AM
Details:
Random crashes in certain city zones after gear swapping. Standard windows error comes up when this occurs. The issue started occuring after I installed Treasures of Aht Urhgan via the new Abyssea Ultimate Collection download, it never occured before then. I have tried File Checks and a complete reinstall and the issue is still occuring.

Steps:
Crashes happen when I gear swap (either manually or via macros) in Port Jeuno, San d'Oria or the Mog House of either zone. I am not sure if other zones affect this

Date & Time:
Various dates and times

Frequency:
Very frequently, but only in city zones

Platform:
PC

PC Manufacturer & Model Number:
MSI

Operating System:
Windows 7 64 bit

Graphics Card:
No idea

ISP:
3

Type of Internet Connection:
Mobile Broadband

Sargent
06-20-2011, 08:52 PM
This problem is still persisting, and still only ever occuring either in city zones, or when I change job. Windows just says PlayOnline has crashed, and the Reliability Report confirms it's pol.exe. I have reinstalled the whole game from scratch, tried both the PoL client from the Ultimate Collection and the Download link on the PlayOnline website, with no change. Any ideas on what the problem is?

Sargent
06-22-2011, 11:11 PM
After having to reinstall windows from scratch, it crashed again, but gave me a bug report:
Just an added note, apparently, my friend's brother who also just purchased the Ultimate Collection is having the same issues...

Problem signature:
Problem Event Name: APPCRASH
Application Name: pol.exe
Application Version: 1.18.13.0
Application Timestamp: 4b552e15
Fault Module Name: d3d8.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bd9a7
Exception Code: c0000005
Exception Offset: 00045237
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789