Cannot log in on one character only after crash (POL-3001) [Archive]

Xianra

05-11-2011, 06:50 AM

Details:
I experienced a game crash on May 10, 2011 (about 2 AM EDT) when zoning from Port Jeuno to Buburimu Peninsula (Abyssea-Attohwa) using the NPC Horst. Ever since this crash, I have not been able to log onto the game on this character only (Xianra, Odin server). My character gets stuck on the black "Downloading Data" screen and after a few minutes I receive a POL-3001, No response from server message. I can log on using my alternate character with no issues. My area on the log in screen is identified as "Buburimu Peninsula". A file check revealed no errors and a router / modem reset did not correct the problem.

Steps:

Experienced a game crash while playing FINAL FANTASY XI.
Attempted to log back into the game and received the following error after a few minutes:
==============================
FFXI-3001
No response from server.
Connection timed out.
Press OK to shut down.
==============================
Repeated log ins throughout the day at different times have yielded the same error. Restarting the modem/router did not help. A File check was performed and no errors were found.

Date & Time: May 10, 2011, 2 AM EDT
Frequency: Always
Platform: PC
PC Manufacturer & Model Number: HP 6400
OS: Windows XP Professional
Graphics Card: ATI Mobility Radeon X1300
ISP: Comcast
Type of Internet Connection: Cable

Morte

05-11-2011, 11:56 PM

Me and my friend Thornbringer have also experienced this same problem, only when zoning into Castle Zvahl Bailies. We have not been able to access our characters on the Sylph servers for about 12 hours now. It keeps getting stuck in the downloading data screen when error FFXI-3001 shows up.

We have also rebooted our modems and routers and performed a file check that yielded no errors.

AzieltheLiar

05-12-2011, 12:07 AM

Exactly the same problem. Still able to log onto my other character fine, but all my hard work and gear is on my other character. I hope this gets fixed soon. E-mailing service and support has only heeded unhelpful PC possible solutions, when I tagged myself as an Xbox360 user ;_; /sigh

Bobar

05-12-2011, 12:25 AM

I'm also having trouble since the 5/10/2011 update. It's happening to the same character and mule on PC, Xbox 360 and PS2. Tried resetting the router and doing file check. Other people on Phoenix are having issues too.

Xianra

05-12-2011, 01:33 AM

For those of you also having trouble: I was able to log on by having my fiancee log on my character through his PS2. I then had him move me from the affected zone (in this case, from Buburimu to Tahrongi) and log out there, and from there I was able to log into my character on my PC. However....I cannot zone into Buburimu Peninsula now because the same thing happens over again: "Downloading Data" screen and POL-3001. I had to have him move me again to be able to log back in. I will try replacing the file for Buburimu Peninsula as it seems whatever happened during the disconnect has corrupted that file and let you know if that fixed the problem.

Let me know if that helps!

Edit: My fiancee who was able to log in as me and move my character was *not* on the same internet network, he did it from a different network at his house.

Babekeke

05-12-2011, 01:51 AM

I'm logged out in port jeuno and have just tried to log in for the first time since the update. Same error message. At least you all got zones you can keep away from easily Q.Q

Actually, my mules in Bastok and Sandy can't log in either Q.Q Q.Q Q.Q

Iresire

05-12-2011, 06:19 AM

I'm having the same problem as you. I tried to zone from Port Jeuno to Buburimu Peninsula and I got disconnected at the "downloading data..." screen.

Date & Time: May 10, 2011, 9 PM EDT through May 11, 2011 5 PM EDT
Frequency: Always
Platform: PC
PC Manufacturer & Model Number: Dell Inspiron 530S
OS: Windows 7 Professional x64
Graphics Card: ATI Mobility Radeon X1300
ISP: Comcast
Type of Internet Connection: Cable

I had to have a friend in a different area log me in to move me. I'm going to go out on a limb and say the problem is with Comcast somehow.

Xianra

05-12-2011, 06:22 AM

Iresire, those are some striking similarities...I thought you had copy/pasted my description at first. For the other people affected, do you use Comcast? It is worth noting that when my fiancee logged on to my account he had no problems, and it was from a different ISP (Verizon).

I attempted to contact a GM about this issue on my alternate character, and they just sent me a form letter telling me to contact the SE support center. I sent a detailed email of the problem and included that I already tried a modem / router reset and it failed to work. I got an email back telling me to reset my modem and router. It's like the person answering it never even read my email.

This is clearly a widespread problem that needs to be looked into and is tied to the recent update. Please give me some clear responses and not another run-around. I know there is only so much GMs can do, but so far the level of communication I have received from SE support has not been helpful... :confused:

Seriha

05-12-2011, 06:57 AM

I've also had this same problem, only my main is stuck in Port Bastok. Strangely enough, I was able to zone a friend's character in at the same time that I was dual-boxing to work on a weaponskill trial with, which leads me to wonder if there is some kind of character corruption issue going on related to triggers in the zone. It's been over 12 hours myself, and I've tried file checks and a fresh install of the game.

Prior to my reinstall, the file checks showed the majority of files in ROM folders 17 and 18 had been corrupted somehow. Attempting to fix them via POL did not seem to take. And while I'm now freshly installed and updated with the issue continuing, the folders seem clean.

As is, I've had similar periods of crashing/lockout in the past. While possible it's an ISP issue (Comcast here), I've also been coming to suspect that SE has some kind of network monitoring tool that, if triggered, locks out a connection to a zone. I'd assume this purpose to block DoS attacks, but in the odd chance characters can unwillingly trigger it via personal network issues or actual glitches in the game, they'd also be blocked out.

Still, I'm glad I'm not the only one who seems to be having this problem and Comcast seems to be an unfortunate, but common link amongst at least 3 of us here.

Bobar

05-12-2011, 09:19 AM

I believe this may be related to port settings on our routers. But I find it odd that I've had no trouble in the many years playing FFXI and the problem started immediately after the 5/9/2011 update.

I've taken the following steps:

1) Check files (no trouble found)
2) Tested other platforms, problem persists on PC, PS2 and Xbox 360, same characters, same zones getting stuck on the downloading data zone screen
3) Reset router to default settings (Using a Linksys WRT54G wireless router Ver. 6.0)
4) Installed latest firmware
5) Set up wireless network
6) Set up static IP address
7) Enabled port forwarding, opening ports used by FFXI/POL
8) Had ISP check out connection (I use a local Fiber Optic provider)
9) Turn off firewall

Still having the same issues.

If I bypass my router and connect directly to the firber optic line, I am able to zone without trouble on my main into Lower Jeuno. If I use the same device connected through my router, I get the error again.
Unfortunately, I need to use my router I'm not hogging the internet in my house.

Also, after searching the internet on this issue, I have found occasions where other people had this problem after FFXI version updates and some just had to wait it out :( Most said to enable port forwarding on your router, but this is certainly not resolving the issue for me.

Karinya_of_Carbuncle

05-12-2011, 09:36 AM

I had the same problem last night with my main character in Jeuno, but my mules in other cities were unaffected. This morning I was able to log on and go to Windurst to get some seals out of my mog storage and deliver them. :) I logged back on in Windurst tonight, but when I warped back to Jeuno, I got disconnected again with the same error message (and got it again every time I tried to log back on to that character).

How many other people having this problem are on merged servers? I am on Carbuncle, which was the destination for a merge with Gilgamesh. The combination of that and the problem occurring during peak hours makes me suspect that the merged server has so many players it is crashing high population zones like Jeuno...

In any case, the number of players having this problem simultaneously makes it *very* unlikely it is occurring at the player end. Hopefully the GMs will provide some information soon.

Sargent

05-12-2011, 10:03 AM

I had this issue a couple of times last weekend just couldn't log in on either PC or 360. I resolved it both times by restarting my modem. Hope this helps.

Babekeke

05-12-2011, 02:40 PM

mine was resolved after about 2 hours by disconnecting all other devices from my wireless router, then restarting my laptop. I'm in the UK and using AOL. It was 5pm when I started so it's always a peak time for internet usage around here, and other websites were also running slowly. I'll see if I have the same issue again at 5pm lol.

(I did make a point of logging out in upper jeuno instead of port jeuno this time though XD)

MerrickMayfair

05-13-2011, 01:37 AM

Well at least now I know I'm not the only one in this blasted boat. I haven't been able to pull my character out of aby vunk because all it does is time out on me. Did an uninstall and reinstall, updated - nada. Rebooted router & modem - nada. Added the ports to the router - nada. Tried #2 again - still nada.

UGH.

Kingofgeeks

05-13-2011, 02:16 AM

same problem here, cept i'm stuck trying to zone into sea

SE_James

05-13-2011, 02:36 AM

Xianra,

We can offer a few suggestions if you are experiencing any of the following:
• Have difficulty connecting to or staying connected to the PlayOnline Viewer or FINAL FANTASY XI
• Crash, receive a black screen error, or get stuck at the downloading data screen upon clicking your character handle or character select button
• See your the lag meter turn red
• Encounter increased lag or connection problems near crowed areas
• Have trouble accessing specific zone(s)
• Have trouble logging in with specific character(s)
• Receive any of these errors: 3113, 3100, 4001, 1160

Suggestions:
1. Check to make sure you have properly configured or turned off any of the following: Routers, Proxy Servers, NAT Servers, Internet Connection Sharing services.
2. If you are using any kind of software/hardware Internet Sharing service/device the following ports need INCOMING access to your PC: TCP 1024 - 65535, UDP 53, and 50000 - 65535. Also, check to make sure that the ports mentioned are not blocked by your ISP for INCOMING access. Proper configuration of any of the above items mentioned should be done by following the instructions in the software/hardware manual or calling the manufacturer's technical support.
3. If you are using a router, and have configured that router for port forwarding, temporarily bypass that router and connect directly to the modem.

Please take note of the following:
• Proxy servers, and satellite connections are not supported and do not work correctly with FINAL FANTASY XI.
• Your router may require that you use a PC to configure your network settings. For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer directly.
• If your Internet Service Provider (ISP) specifies a DNS server, you need to make sure to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.

MerrickMayfair

05-13-2011, 03:57 AM

I.. Think most of us have established it's not a router issue.

AzieltheLiar

05-13-2011, 06:41 AM

Sigh... That is the same canned response I keep getting over, and over. Do they not see how with many of us, we can log onto our other characters just fine? I don't see how any router issue will single out a character to deny loading a zone, but allow my others to roam free...

Iresire

05-13-2011, 07:00 AM

I just connected my cable modem directly to my computer and disabled Windows firewall. I'm still experiencing the same issue with Buburimu Pennisula.

Even when I'm behind my router, I can log in to my mule on the same account, same network, same computer just fine. It really does seem to be just this one zone for me.

MerrickMayfair

05-13-2011, 07:10 AM

Multiple zones for me. Had to have a friend unstick me from her computer. <_< I'm actually rather tired of going "o heiii~ Can you move me back to my HP? >_> <3"

Xianra

05-13-2011, 01:31 PM

Thank you for the response! I was able to resolve the issue and finally access the "blacked out" zone by accessing my router settings, manually configuring for the mentioned TCP/UDP ports, resetting the router and clearing the DNS cache. I did have an R0 episode tonight but apparently a lot of others did at the same time as well, so I expect that was something server-wide.

I would encourage people with the same issue to configure your routers (mine is made by Netgear, so I only know how to do it for that specifically). Although I would agree something with the version update affected the settings, as I've never had this issue before, the port configuration was the key for me. Hopefully I'll stay DC free....

AzieltheLiar

05-13-2011, 11:29 PM

I wonder if it's an effort to block out gilsellers/botters common methods that was slipped in this last update that is causing this error. I need to wait for the guy with admin privileges to get home, so i can try the router reconfig, but if it works, it would explain how our default settings have become unusable... maybe. I hope it works. This got me right after my billing cycle, and i just restarted...

SE_James

05-14-2011, 04:51 AM

AzieltheLiar,

An incorrectly configured router can be a cause (if not the cause) behind the connection issues that you and many others have been experiencing as of late. As we’ve indicated previously, the FINAL FANTASY XI software on your machine requires access across a large range of ports. This is because of how servers for a MMO are set up.

When you are connecting to a world server, you are not connecting to one single machine hosting the data for that server, but one out of a number of servers in a farm. Different zones on a world will be hosted on different servers within the farm for that world, and that connection can use any number of ports in the range that FINAL FANTASY XI needs access to.

So when you experience a problem where you can connect to the world server with Character B, but Character A on that same server receives timeout errors, that means that Character A’s connection is being blocked by an improperly configured router, whereas Character B’s connection is getting through.

We hope this explanation helps you understand the situation, and why we provide the resolution that we do.

AzieltheLiar

05-14-2011, 05:26 AM

Thanks James. Does give me some sort of prospective. Trying to get this router working as we speak, but if i can't resolve the issue, I'm going to have to cancel my subscription. Don't have the money to keep sending without any product usage. Good luck everyone. If i get it working for my Xbox, I'll let ya know what i did. /sigh

MerrickMayfair

05-14-2011, 05:33 AM

AzieltheLiar,

If the port additions don't work, I found that doing a factory reset on the router does the trick. Why? I dunno, but it worked for me today.

Iresire

05-14-2011, 08:07 AM

I finally found a solution to my problem. Comcast recently installed a new modem in my house. When the modem is initially set up, it reads the MAC address off the NIC. Apparently when the modem was "hooked up" to the MAC address on my computer, Bubu would not load for any reason. When it is "hooked up" to the MAC address on my wife's computer, it started working just fine.

I don't understand why that matters or why it works, but I'm just glad it is working for me now.

Bobar

05-14-2011, 11:32 AM

Still not having any luck. I'm on Phoenix. If I bypass my router, I don't get the error. I reset my router again, upgraded to the lastest firmware for my router (Linksys WRT54G Wireless Ver. 6). I've tried port forwarding (called Linksys support to ensure I'm setting things up correctly and I was). I tried port triggering. I've tried both with and without a static IP address. This is very frustrating. Linksys tech support said I've done everything I can try to do. Last resort, I ordered a new wireless router. If that doesn't work... ><

For the record, here's the port forwarding steps specifically for FFXI and the Linksys WRT54G router - http://portforward.com/english/routers/port_forwarding/Linksys/WRT54G/Final_Fantasy_XI_-_PC.htm

Maybe it will help someone else having this issue (they have specifics on many routers)... too bad it's not helping me.

PS - Thanks to all who've posted, especially SE_James! It's nice to have someone from SE on here to assist!

Razuka

05-14-2011, 02:12 PM

SE_James
Did all 3 steps, still can't get out of downloading data screen. Please help.

Aquilees

05-14-2011, 02:21 PM

This has happened to me a few times now. I think it's a server congestion problem. I'm on the Pheonix server now and since the move this has been a common problem. First time i tried zoning to port jueno and had this problem, after several attempts it let me back in. But there was some 800 people in that zone at the time. Second time I got it trying to zone from port bastok to tahrongi canyon, and some 3500 hundred people on the server at the time. Seems like server congestion to me.

*Edit* Forgot to say, this is really annoying stuff SE.

Bobar

05-14-2011, 08:28 PM

I'm inclined to agree that on Phoenix this may be due to server congestion. Here's some new things I experienced tonight:

1) Reconnected my 10 year old Linksys wired router. Got on both FFXI accounts at once (PC and an Xbox 360) with no trouble at all. All characters loaded nice and fast even in Jeuno. I thought for sure my other router was to blame.
2) After about an hour, both connections (PC and 360) dropped.
3) Called my local ISP tech support, everything was fine, internet connection stable.
4) Got back on both PC and 360, running fine.
5) Changed to a mule on PC, then back to main character - as of 7 AM EST (peak JP time) cannot log back on any characters in Jeuno. But other acct has character in Jeuno and it's still up. /sea all Port Jeuno 738 people ouch!

So I could play for about 3 hours total w/ both account in and out of Jeuno with around 600 people in PJ and 2300 total on Phoenix. No port forwarding done on my router either. Everything was fine, but now w/ 3483 on Phoenix and 743 in PJ, I can't log any new characters on in Jeuno. I no longer believe this is a Port Forwarding issue since the character on my alt acct is zoning in and out of Jeuno zones just fine, but ever since changing characters on my main, no characters in Jeuno can log back in.

Probably not a quick fix here, but I think the only way to clear people gathering in Port Jeuno would be a server wide chat mode so people can /shout for "(Party) (Do you need it?)" and people can see it anytime they have that server wide chatmode open and are looking for something to do in a pickup group. Of course, they would need to be able to turn that chatmode off as well. Would this idea be feasible? It may ease congestion. On the downside, it may increase traffic on the server with communication from players going server wide.

Watching /shout in PJ right now of people saying "keep getting dc'd in Jeuno, anyone else having trouble?"

Alderin

05-14-2011, 10:47 PM

I had a similar issue and got a trustworthy friend to login to my account and move my character.

I believe it has something to do with a combination of ISP's, Router setup and just general quality of your internet as another friend who is in America was getting a rate of R3400 in the same zone yet not timing out / getting stuck in a loading screen - where about R2500ish is when it starts to get really slow, clippy and laggy for me.

Being in Australia - our internet services are somewhat rubbish to say the least. Another friend of mine had issues and she is lives in New Zealand, which also has a very average service.

I believe there is a threshold in which your ISP / Router / Computer can handle and when it's trying to download all that data in one hit - it get's timed out. Hence you are getting the connection error message.

For those of us who are having these issues (I by no means am an internet expert) believe it would be wise to stay out of congested areas such as Port Jeuno and set your HP to your home nation for the time being til there is a better workaround. Well that's at least what I am doing.

AzieltheLiar

05-14-2011, 11:16 PM

Ports have been configured and retried. Issue persists. Factory reset has been performed and log-in retried. Issue persists. Is there a list of some sort, with proper Xbox360 port settings? ?I see them for ps2 on portforward.com, and have been given them many times for PC. I'm on Cerberus and haven't seen anyone saying anything about overpopulation, so I just don't know. This is frustrating. What the hell was in that update? Are they trying to run FFXI on fewer servers? At this point, a reason of any sort would be enough to relieve stress, or make my possible cancellation after such a short time back sting less...

Platform: Xbox360

ISP: Comcast/Xfinity

Type of Internet Connection: Cable

Tenka

05-15-2011, 03:00 AM

Another victim here. On the day of the update I left Upper Jeuno to Batallia Downs and got the same "Downloading Data" screen error as everyone else here. I've done several file checks, reset router and reinstalled the game and waited through all the updates and still can't log into my main in Asura. Nothing seems to work, so I guess I'm done.

geotun

05-15-2011, 10:12 AM

same crap just happened to me on Ragnarok. was trying to go from port jeuno to sauro and got the black screen. i can log ononto all my mules just not my main character. GM says they cant do anything to contact tech. support but as ususal it happened on the weekend when those idiots dont work. >< i`ve relogged about 5-6x already w/in the last 2hrs and still nothing. they just crammed about 2k more ppl onto our server but didnt upgrade the server and we already had very bad lag. they just want our money and to hell w/ service/quality imo.

Iresire

05-15-2011, 11:12 AM

Welp, just after I thought my problems were solved, I got stuck zoning into Upper Jeuno...

Bobar

05-15-2011, 03:33 PM

I'm about to give up. I was going to level BST in Kuftal Tunnel tonight. I had my WHM on another acct Teleport-Altep me. My main is yet again stuck, this time in Eastern Altepa Desert. The WHM loaded just fine as usual. Same router, and connection. So why does SE keep saying it's not on their side? I have tried everything, multiple routers. I love this game so much, but I won't continue playing if this isn't fixed soon.

I've tried tech support with my ISP (they are helpful, but there is nothing wrong with my connection, even had a repair tech test the fiber optic lines today at my house) my router Linksys and SE tech support. SE tech support keeps telling me it's a port fowarding issue. I've set it up everyday this week and the problem persists. Really about to give up here. If SE continues to give me the run around then I guess I'm done.

geotun

05-15-2011, 09:09 PM

well, been 12hrs now and still no luck logging on with my main, i have a pc, xbox and an ps2 and i have failed on all 3 to log in. been playing for almost 5yrs now everyday and have nvr had this kind of problem, cant believe they still say its my equip and not them, this is BS. the bastards are fast about taking their money every month but when u need help there`s nobody to help you ><

Myth

05-15-2011, 10:26 PM

Well I crashed on Friday 13th around say 11am eastern when trying to use the stables in port Juneo. My mule in sandy can log in just peachy. Its now Sunday 15th 9:22 am eastern and I still have been unable to enter the game, Error 3001.

This is getting to the point where its unacceptable. I did nothing on my end so I know something changed in the last patch to cause this. As bad as the other not to be named games are at least you can log into them.

geotun

05-16-2011, 05:25 AM

well, been 18hrs now and still nothing. have reformatted routers 3 times already and still nothing. >< so what they said about the routers is BS >< have completely restarted pc 4x and have tried everything i know with no luck. SE you fucking suck >< i bet the japs dont have these problems ><

Lukikii

05-16-2011, 10:35 AM

I just left Port Windurst via Teleport-Yhoat and got stuck in the downloading screen. Every time I try to log back in, I'm stuck in downloading data black screen and then I get the Error - 3001. I can log in on mules on my account, just not my main. Annoying.

I've had more problems with disconnecting since the server merge than I have during my entire time playing. :/

Aquilees

05-16-2011, 10:59 AM

It seems like we all have at least one dead zone. Check this out, Tahrongi Canyon is my dead zone, I get stuck on a time out there every singe time. So I go over to my brothers house and try to log in and it works, so I move myself out of the zone. But when I enter Port Sandoria on his network i get the time out and cannot log back in. Port Sandoria is fine on my network though, so we both have a separate dead zones. Mine Tahrongi Canyon and his Port Sandoria. I reconfigured my router following the directions as well and that did not help. Honestly though, how can any of us believe that all of this is just coincidence and we all have a router blocking a specific zone for each of us that worked just fine before the latest update. Does it not seem like its very much possible that there is a hardware malfunction on your end Square Enix? It just does not seem logical that so many routers can have the same problem at the same time covering so many different zones.

For those of you who are still stuck, I'm pretty sure that if you can get yourself logged into the game on a network other than your own you will be able to move your character from that zone. And then do your best to not go back there.

*Edit* I should clarify that when I got my character out of Tahrongi Canyon i logged in as a guest user using my brother's computer with his installed copy of final fantasy XI and not my own. Not sure if that matters, it might though.

Foulu

05-17-2011, 02:47 AM

I'm stuck in Davoi
Walked in to get a dynamis trig and never got past downloading data screen
Same thing when i try to relog for the past 12 hours

AzieltheLiar

05-17-2011, 02:54 AM

Waiting for SE James to come back with more advice, port numbers, or another explanation. Was able to play for a few min today, due to going to a friends house to move my character out of Qufim. Zoned into Qufim again in the hope the issue was fixed, only to get stuck in the loading screen again unable to unlock myself til next weekend when he is off work. All ports are still configured to James' specifications with no change. Friend has the exact same cable internet service by the way. Only used auto router settings over there too, which makes me curious to the port explanation again. I don't WANT to quit, so other suggestions would be appreciated greatly...

I'm only waiting til my next billing cycle for a fix. $70+ for a week and a half of service and content is ridiculous...

Bobar

05-18-2011, 10:14 PM

I can confirm that this issue certainly does occur with my internet connected DIRECTLY to my PC/360/PS2 (same zones/characters on each system). I have connected directly, bypassing my router completely and still experience the same problems. My ISP does not block any ports. There is no way this is an issue with all of our collective routers suddenly crapping out on all of us ;)

From what I have read, your world (i.e. Phoenix, etc) is a network of servers. One particular server may contain many zones. For example, the server(s) that handle the Port Jeuno zone, may also handle Tahrongi Canyon and Port San d'Oria, etc. So even if Tahrongi Canyon is virtually empty, the combination of people in all of those combined zones mean it is not allowing additional people to enter any of those zones. This would explain why when the peak time ends, I can get back on (even in P.J.) and not have any trouble. Peak time ramps up... I'm stuck for many hours.

Not sure if this is 100% correct, just my understanding reading from someone who had this issue in 2005 and was pinging servers and noticed that multiple zones were grouped together onto individual servers. That's why this *could* be resolved by ensuring routers have all ports open... but obviously that's not working here.

Probably not an easy fix. Just wait it out :( If the problem continues around the end of the month, I'm considering cancelling for a month or two. No reason to pay if I can't play.

Mrpsycho

05-23-2011, 10:37 AM

yea im in same boat, both my chars. are now>< stuck in burb. have new thread open on topic

yours truly,
mad taru and elvaan

cdh85

05-23-2011, 08:35 PM

okay would one of you in here be able to assist me with moving my character. None of my friend's in the game are on Xbox for me to give them my information. If we can't give out the information just reply to this and we can figure out a way to make this work. I'm currently stuck in Lower Delkfutt's tower zoning in from Qufim Island.

Bobar

05-24-2011, 01:33 PM

Received my new router today (Linksys E2500). Set everything up. No trouble at all. Played FFXIV for hours this morning. No trouble. Got on FFXI. Leveled a bit, changed zones to La Thiene Plat. Stuck again in Downloading data screen. This occurs on 3 routers now, with and without port forwarding set up, or port triggering, or even DMZ. This occurs even when I bypass my router completely. This occurs on PS2, Xbox 360 and PC. This occurs regardless of 2400-5000+ logged into Phoenix.

This is not my problem any more. The tech support forums are filled with this very problem. This is affecting many players. I'm cancelling my account until this gets fixed. I've been playing with no trouble since Jan 2006. May 2011 update and/or server merge is where the issue started. I'm not coming back until I read in this forum that this problem has been fixed. Pretty frustrated over this issue and SE's support. I appreciate that folks at SE are trying, but this has been a poor experience. I'm voting with my dollar.

Hope to come back, but I'm gonna move on for now.

LadyRagefist

05-26-2011, 05:18 AM

GarudaEban

05-26-2011, 09:25 AM

When you are connecting to a world server, you are not connecting to one single machine hosting the data for that server, but one out of a number of servers in a farm. Different zones on a world will be hosted on different servers within the farm for that world, and that connection can use any number of ports in the range that FINAL FANTASY XI needs access to.

Dear SE_James,

On Sunday morning May 22, at approximately 9:00 am est, my main character (Ebrim of Lakshmi) encountered the same error mentioned in this thread when zoning from Misareaux Coast to Sacrarium. After receiving the error, I continued to play the game with one of my other characters, not learning until much later how serious the issue was.

Due to the fact that other players have reported getting multiple characters trapped at the same zones, and others have reported getting frozen at multiple zones, I would like to submit a (probably unreasonable) request: Could you please provide to me a list of the in-game zones that are hosted on the same physical server as 'The Sacrarium' zone.

Your reply quoted above to AzieltheLiar indicated that zones are spaced out on multiple servers. If the server hosting 'The Sacrarium' is for whatever reason unable to connect to my computer, I would greatly appreciate knowing which other zones in the game I need to avoid in order to prevent my other characters from getting stuck. I am currently weighing my options to free Ebrim, including transporting my PC or 360 to use a friend's internet connection temporarily. I would feel much more comfortable taking these steps if I knew I didn't have to identify my problem zones through trial-and-error. I'd prefer to lean on my friend's hospitality once at most, if possible.

Thank you in advance.

darkhorror

05-26-2011, 10:34 AM

I am having the same problem. This morning I warped from bastok to port jeuno. Got stuck on the downloading data part and now can't log into my main. I got on my mule and that still seems to work fine. I am currently plugged directly into my cable model. It's an Arris TM502G which I got from comcast. Turned off firewall to test it out. Tried checking the files to see if anything was wrong with those, but no luck. Not really sure what else to try, I have tried unplugging my modem, restarted my computer a couple times.

Is there a way to test and see which port, or IP might be getting blocked? I am trying to isolate the problem but haven't had too much luck.

Gargantuan

05-27-2011, 12:28 AM

I started getting this same problem earlier today. My main got stuck zoning into Davoi. All of my mules have no issues and I've never had any connection issues ever before this. Nothing in my system was changed. I've done all the router resetting, etc and nothing worked. Getting POL-3001 error.

Nakir

05-27-2011, 12:40 AM

I got stuck last night zoning into Qufim Island from Port Jueno, I can log in on all of my other characters including one that is set in Port Jueno with no problems. This is not a router issue on my end, it is obviously a server issue or an issue relating to the update. This is quite obvious by the sheer number of incidents... I have been in this game since the PS2 start, and every time there has been a connection issue I have received that same canned response that must come from their "Company Handbook". I personally plan to CANCEL my accounts with SE if service is not restored shortly, they are not getting my money if I cannot play and if they receive a large amount of deactivations they WILL respond. The last time this happened to me was when they were bringing the XBOX 360 users online from the beta server to the main server...

Myrid

05-27-2011, 05:20 AM

After reading all these posts, this sounds like a routing issue to me... It's not happening to me or I'd try this myself.

If someone is experiencing this and has a little tech background, what I'd like to know:
If you can get your stuck character moving again by logging in on a friend's PC, use Wireshark or some similar packet tracking program to find out the IP address of the server you're talking to.
Take that IP address back home and try to ping it and trace it.

It may not be a problem with either your ISP or SE's servers. It's likely somewhere in-between.

Sorel

05-27-2011, 07:33 AM

I began experiencing this problem myself 3 days ago zoning between North Gustaberg and Abyssea - Grauberg. I ran down the list of suggested remedies and nothing has worked. I attempted to contact SE support shortly after the problem arose and to this day have yet to receive any type of response from them. I have restarted my modem, my router, and my PC to no avail. I have tried a direct connection to my PC, bypassing my router, and the problem still persists. I have port forwarded and still the problem persists. I have done my best to try and isolate the problem, but I am still lost. I, like many others, had to lean on the help of close friends to retrieve my character.

I have been a customer for seven years, using the same configuration, and I have never once had experienced a problem like this personally. I don't want to make a sleight against SE, but as a long time paying customer, I feel I deserve better customer service at the very least. I've done my best to give you the benefit of the doubt about the issue, but after seeing the continuous boilerplate responses on here and from others, I have begun to reconsider. I don't think I'm asking for the world, in all honesty.

So even though I've regained control of my character, I am unable to access Abyssea - Grauberg, of which I had plans for. Now I can not participate in events there, and to be honest, I'm cautious to zone places in general now. I am paying a monthly fee to play a modern day MMO, not an NES game from the 80's that I have to blow into or play in a certain way to prevent it from crashing on me. It's reasonable for you to ask your customers to take certain steps to remedy the situation, but when said remedies fail to have their desired outcome, you in turn must take action in some form. The silence is deafening, Square.

Nakir

05-27-2011, 07:58 AM

I I don't think I'm asking for the world, in all honesty. ... The silence is deafening, Square.

@Sorel, I completely agree no one here is asking for anything extravagant... heck I even bet everyone would be okay with just a message from SE stating they are "looking into it".

@Myrid, if I had any idea how to do this I would.

All anyone here is looking for is some form of acknowledgement from SE that they actually care that a substantial minority of us are having this issue, instead of just shrugging the issue off on the ISP or your router... that is a cop out and they should be ashamed... Have some pride in you product, step up and make it right.

P.S. maybe Sorel was onto something should I pull the hard drive out of my computer and blow on the SATA connection a few times?? maybe that would help, probably be a step up from the boilerplate... "not our fault" line from SE.

AzieltheLiar

05-27-2011, 09:56 AM

For those who get stuck in qufim like me, be warned. It looks like rolanberry is on the same "server" apparently. I would also like a zone/server list if possible. I'll continue to run around, get stuck, and report the zones here, til i can't take it anymore and quit. Now to wait til my friend gets off work...

Nakir

05-28-2011, 12:43 AM

Update:

I recently freed myself from my black screen existence not by changing my router, modem, port settings, going to a friends house, or even pulling out the hard drive and blowing on the SATA connectors. Instead all i did was load FFXI on my laptop and log in, no issues what so ever getting to my main character. after i did that i logged out, and I can now log in on my main pc again on all characters.

Somehow that server was in conflict with my PC, but I have no idea how because it was only for 1 of 5 characters that i had the issue... other than the idea there was info stored on my hard drive that didn't match the server? possibly something on my HD stating my last position as Port Jueno, and the Server saying i was in Qufim Island?

wjctampa

05-28-2011, 05:37 AM

I've had this problem on a few occassions and have narrowed it down to a particular zone (at least for my accounts) Buburimu Peninsula. I can only have one character in the zone at a time, which really sucks. I had to log on to each account and move them from Buburimu before I could successfully log both back into game. It's definately an issue on SE's end and not your ISP's, Routers, corrupted files etc... I hope this helps or sheds some light on the issue.

Take care

Dellilah

05-28-2011, 07:10 AM

Kuroinoir

05-28-2011, 10:20 PM

so it turns out we're all not completely computer illiterate se so don't give us the generic "you're an idiot, reboot your modem" advice plz... this is pathetic. fix it already

Seriha

05-28-2011, 11:23 PM

Port Bastok struck again. For the record, I have ports opened, so it's not that. Checking my router's log, I found it was trying to communicate with 124.150.154.122 and one of the ports in the 50000-63534 range. Little google fu revealed the IP to be in Tokyo, and seemingly the address is in ownership of SE.

Since I have everything set and I'm finding it hard to believe it's suddenly a router issue for everyone, I decided to tracert the above IP with and without my router.

The following is performed through my router.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\<omitted>>tracert 124.150.154.122

Tracing route to 124.150.154.122 over a maximum of 30 hops

1 >1 ms >1 ms >1 ms 192.168.1.1
2 * * * Request timed out.
3 8 ms 7 ms 7 ms <omitted>
4 15 ms 15 ms 15 ms te-0-11-0-2-ar03.mckeesport.pa.pitt.comcast.net [68.85.75.53]
5 14 ms 11 ms 12 ms te-8-3-ar01.mckeesport.pa.pitt.comcast.net [69.139.195.193]
6 19 ms 21 ms 18 ms te-3-0-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.91.129]
7 18 ms 18 ms 17 ms xe-10-1-0.edge2.Washington12.Level3.net [4.26.6.5]
8 17 ms 17 ms 17 ms vlan52.ebr2.Washington12.Level3.net [4.69.146.222]
9 19 ms 20 ms 18 ms ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221]
10 18 ms 20 ms 18 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.154]
11 19 ms 19 ms 19 ms ae-84-84.ebr4.Washington1.Level3.net [4.69.134.185]
12 30 ms 21 ms 31 ms ae-4-4.ebr3.LosAngeles1.Level3.net [4.69.132.81]
13 85 ms 85 ms 85 ms ae-63-63.csw1.LosAngeles1.Level3.net [4.69.137.34]
14 85 ms 85 ms 84 ms ae-1-60.edge2.LosAngeles9.Level3.net [4.69.144.15]
15 293 ms 204 ms 211 ms KDDI-AMERIC.edge2.LosAngeles9.Level3.net [4.53.228.14]
16 174 ms 173 ms 172 ms lacbb001.kddnet.ad.jp [59.128.2.101]
17 294 ms 290 ms 290 ms otejbb203.kddnet.ad.jp [203.181.100.153]
18 290 ms 291 ms 288 ms cm-ote221.kddnet.ad.jp [118.155.197.161]
19 289 ms 282 ms 278 ms 203.181.98.10
20 298 ms 298 ms 297 ms 61.195.56.133
21 287 ms 292 ms 287 ms 219.117.144.6
22 295 ms 298 ms 299 ms 219.117.146.153
23 287 ms 290 ms 286 ms 219.117.146.141
24 293 ms 290 ms 286 ms 219.117.146.186
25 298 ms 299 ms 310 ms 124.150.154.122

Trace complete.The following is directly connected to my modem.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\<omitted>>tracert 124.150.154.122

Tracing route to 124.150.154.122 over a maximum of 30 hops

1 * * * Request timed out.
2 13 ms 12 ms 13 ms <omitted>
3 15 ms 16 ms 14 ms te-0-11-0-2-ar03.mckeesport.pa.pitt.comcast.net [68.85.75.53]
4 11 ms 11 ms 12 ms te-8-3-ar01.mckeesport.pa.pitt.comcast.net [69.139.195.193]
5 18 ms 17 ms 18 ms te-3-0-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.91.129]
6 18 ms 82 ms 16 ms xe-10-1-0.edge2.Washington12.Level3.net [4.26.6.5]
7 18 ms 17 ms 18 ms vlan52.ebr2.Washington12.Level3.net [4.69.146.222]
8 19 ms 20 ms 18 ms ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221]
9 17 ms 19 ms 18 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.154]
10 25 ms 21 ms 19 ms ae-84-84.ebr4.Washington1.Level3.net [4.69.134.185]
11 85 ms 84 ms 85 ms ae-4-4.ebr3.LosAngeles1.Level3.net [4.69.132.81]
12 84 ms 83 ms 87 ms ae-63-63.csw1.LosAngeles1.Level3.net [4.69.137.34]
13 98 ms 86 ms 84 ms ae-1-60.edge2.LosAngeles9.Level3.net [4.69.144.15]
14 143 ms 141 ms 142 ms KDDI-AMERIC.edge2.LosAngeles9.Level3.net [4.53.228.14]
15 137 ms 136 ms 139 ms lacbb001.kddnet.ad.jp [59.128.2.101]
16 303 ms 269 ms 249 ms otejbb203.kddnet.ad.jp [203.181.100.153]
17 246 ms 246 ms 247 ms cm-ote221.kddnet.ad.jp [118.155.197.161]
18 226 ms 225 ms 226 ms 203.181.98.10
19 241 ms 243 ms 243 ms 61.195.56.133
20 236 ms 239 ms 240 ms 219.117.144.6
21 247 ms 247 ms 246 ms 219.117.146.153
22 252 ms 250 ms 250 ms 219.117.146.141
23 246 ms 248 ms 258 ms 219.117.146.186
24 247 ms 242 ms 223 ms 124.150.154.122

Trace complete.

What worries me is the latency spike around the KDDI hops. Now, I know signals jumping across the Pacific can warrant a bit of increased ping, but numbers like that have me worried things are possibly getting jumbled along the way. Without my router, things go a bit faster, and surprisingly I'm able to log in to Port Bastok. If this ~50ms difference is enough to be timing people out with the 3001 error, then I dare say the servers have been configured to be a bit too sensitive.

And, well, I'm still of the stance it is something that had been tweaked along with the update.

LadyRagefist

05-29-2011, 11:39 AM

Finally, proof.

SheKicksHigh

05-30-2011, 10:39 PM

2. If you are using any kind of software/hardware Internet Sharing service/device the following ports need INCOMING access to your PC: TCP 1024 - 65535, UDP 53, and 50000 - 65535. .

Square realy is clueless, please fix your translation error, it should read "make sure the following ports are not BLOCKED". Xi needs NO ports forwarded or mapped or any such thing.

purehate

05-31-2011, 12:20 PM

This is definitely an issue between SE and Comcast. I got frozen after switching nations and starting Windurst 1-1. I entered Inner Horo Ruins then dead at downloading data. I tried all the normal reboots/ports/modems/files but I got same response from PC, Xbox, and PS3. My wife plays and is on same network but works fine. My resolution was to tether my cell to PC version and walk out of ruins. I was then able to go back to home router and Xbox version working fine. Will post a fix after speaking to SE tomorrow if I get someone that knows what they are doing (crosses fingers), but that is not likely. You may be able to have a friend off Comcast or login at wi-fi hotspot off Comcast to get out of area you are in till this is resolved.

PS From searches online this has happened before in 08 so hopefully they know how to resolve it by now.

GarudaEban

06-03-2011, 08:02 PM

I'm not sure if I should make this a separate post, but I think I have concrete proof that at least part of the 3001 error is on SE's side.

As I described above, my character was stuck zoning into the Sacrarium on May 22. At that time, my job was level 90 Corsair / 45 Black Mage. This is still confirmed when I bring up the character selection page (which I have been doing regularly, hoping the problem would resolve itself.)

However, on the LS Community site, my job is still displayed as Summoner/Black Mage, the job combination I had before logging in that morning. It has been 12 days since I became trapped, and in that time LS Community has failed to update my character properly. Others have confirmed that LS Community is working properly since that time, and I am not currently equipped with any gear from the latest update, in case there was any difficulty there.

If LS Community cannot tell what job I am currently on, then it is not just me who is experiencing an error with my character. I would greatly appreciate a response from SE on this matter, even if it is just a "That's interesting, we'll look into it." I posted a separate request in this thread back on the 25th, and while I knew I was asking for a lot, I expected at least a reply of some sort from SE.

Nakir

06-04-2011, 09:15 AM

Tried to enter Qufim again and stuck, but i am able to walk thru fine on my laptop using the same router and same settings. I have set a static ip, forwarded ports to that ip, still on the one PC i can not enter Qufim.... meaning i can not finish abyssea.... wtf? I am getting a new HD and new copy of windows and reloading everything fresh with a new copy of FFXI ultimate and trying that.... i am convinced at this point there has to be some sort of corrupted file on my pc that the file check isn't picking up. we'll see what happens tomorrow.

LadyRagefist

06-05-2011, 12:20 PM

So here is an interesting addition to my problem.
At a LAN party at my friends house at the moment (Comcast provider) and we are all logged in.
All ports open, router and modem are working fine, and have been forever. I go to leave my mog house, exiting to Port Jeuno, and get stuck at the same downloading data screen.

Here's the retarded part - my friend leaves his mog house to port jeuno and can get in fine without any problems.
So I go to log in my character on his laptop to move mine out of Jeuno just to get me unstuck...still sat at the downloading data screen which resulted in the same FFXI-3001 error.
So even on a different computer, I can't login to move my character out of jeuno. Instead, I had to ask my friend in GEORGIA to log me in and move me. End result = it worked.

This thread has grown to 7 pages of people all complaining about similar issues. Something is clearly wrong, SE.
I believe its time for some answers.

Curejaa

06-06-2011, 12:52 PM

I had the same problem on two occurences:

1) Zoning into Castle Oztroja... same description as everyone else downloading data screen appears and then the FFXI-3001 error
This happened a while ago and I was able to move my character by logging into my character on my other PC on the same router/modem.

2) Zoning into Abyssea-Altep at first I was able to do what is stated above (use my other PC) but now I can't log into that zone from either PC and a friend must log me in if I go into those zones.

I tried everything from modem/router reset, port forwarding, called ISP, checked files and reinstalled the whole game. Nothing worked.
So now I avoid both these zones... but its frustrating if you have a quest involving one of these zones :(

purehate

06-07-2011, 06:51 AM

Update: After router changes and calls to the robot tech's "all I can do is tell you what ports you need open", I have got nowhere and refuse to pay for a service I cannot use. Account cancelled.

Ultima

06-08-2011, 04:30 AM

This happened to me 2 days ago. We just switched to comcast last Friday so I may be going back to Verizon since I did not have this problem before. I have been stuck in Abyssea-Altepa for 2 days now. I cannot log in and get the error 3001 as well. I have probably read every single post on any forum that I could find through google and the solutions that people actually say worked are sooooo varied it leaves me nowhere. Tried port forwarding , checked files. Im thinking its something with my IP address but its not really my responsibility to be going to earths end to figure this out by myself. Either its SE's fault or its my ISP. Im leaning towards it being Comcast. They are coming wed. to remove this Gateway/Hybrid modem and give me a seperate phone / internet router. If this does not fix it the only other thing I can think of is to switch ISP's. Also it is sad to see SOOOO many posts from past to present on this SAME issue and they were either not resolved or the problem somehow "fixed" itself. It would be nice to see updates at the bottom of threads. :(

Podunk

06-08-2011, 06:16 AM

I'm having the same issues as everybody else, tried logging on a 360, ps3, and a pc. did the port forwarding, reset the router, reset the modem, fresh install on the pc. Nothing works, tethered my pc to my phone to try using a different service to move the characters (characters are stuck in north sandy main isp is comcast, tethered to verizon). after doing all of these tests, the only conclusion i can come up with is that its a SE problem.

Jazzmin

06-08-2011, 09:41 PM

I have been having the same problem since the last major update. I have never had this problem before then.

Ultima

06-09-2011, 02:46 AM

Ok to at least update you on my situation. Today comcast came and added a netgear router to the Dory hybrid. I kindly asked him to stay whilst i tested my issues. My wireless signal to my laptop went from 10mbps yesterday to 34-35mbps wireless today after adding this router. I logged onto FFXI and with him standing there (lol) proceeded to try and enter aby-altepa. This time my character got through just fine. Added note: my IP did not and was not changed today so leading me away from thinking the issue was IP related. Again this is MY experience that i've had.

long story short: Comcast added Netgear router to hybrid modem (DORY) and fixed my 3001 issue and i also get way faster connection now. IP address did not change.

I will be sure to post if i somehow get this issue again but with another zone. It would still be nice though to get some TRUE assistance from SE on this issue.

P.s. If any of you Comcast customers are using just the SMC (DORY) Hybrid........please ask them to come add a router. Even the techs say the DORY is absolute SHIT.