Login problems/general crashing

[Trinst]

Playing the game on Asura server and I'm having an issue when zoning, usually into Port Jeuno but not only limited too. I get the downloading data screen and eventually time out to a FFXI-3001 error. This takes me back to the character selection screen. I attempt to log back in and proceed to get the same error over and over again :(

[Sargent]

I'm having the same problem, only occured when zoning from my Mog House into Lower Jeuno, won't let me back in. Tried logging in from 2 machines with no luck. Leviathan server.

Can log my mule back in fine, just not my main.

[illustrious]

same here I logged in to port jeuno after the update... then used NPC Horst to Teleport to Abyssea - Attowa and I got stuck in the download screen... relogged in severl times and stayed stuck loading for that zone... however I can load into my mules..

[Cyberglider]

I haven't been able to log in on my main either since the update. I'm in Ru'Lude Gardens now on Ragnarok, can log in on mules.

[Babekeke]

Why am I the only person who can't log in on mules or main?

[SE_James]

Trinst,

We’re sorry for the problems you are experiencing trying to play FINAL FANTASY XI, and we’d like to try to help you resolve it. However we will need more information from you before we can try to resolve your issues. When posting on the Technical Support forum, please be sure to follow the general forum rules on posting, to ensure that you’re providing us with enough information for us to provide assistance.

The general forum rules can be found at this link:
Welcome to Forum: Technical Support! (http://forum.square-enix.com/ffxi/threads/68-Welcome-to-Forum-Technical-Support!)

[Ardra]

Trinst,

We’re sorry for the problems you are experiencing trying to play FINAL FANTASY XI, and we’d like to try to help you resolve it. However we will need more information from you before we can try to resolve your issues. When posting on the Technical Support forum, please be sure to follow the general forum rules on posting, to ensure that you’re providing us with enough information for us to provide assistance.

The general forum rules can be found at this link:
Welcome to Forum: Technical Support! (http://forum.square-enix.com/ffxi/threads/68-Welcome-to-Forum-Technical-Support!)

I've seen how you guys at SE "respond" to your customers with this particular problem. You're going to tell them it's their ISP, port, modem, or in some way try and put the blame on them. Most of these players don't go messing with their settings wildy and randomly like Square obviously thinks we do. Most of these players have had their current setups/systems for multitudes of years. Plainly and simply, it's on your end, Square. Fix the problem. Most of it is centered around Jeuno. I don't think this is in any way coincidence. I do believe in coincidence, but not on large-scale. I understand that Sqaure lost alot of money on the failure that is FF14, but that's not justification for blaming customers when your system/programming/servers are flwed and failing.

[geotun]

you are right Ardra, my game has been down since 7pm EST sat night. GM says cant help and to go to SE support, you only have e-mail option for support, and after 48hrs get a response from support to tell me that the issue cant be handled through e-mail and that i need to resubmit my problem thru there online e-mail support and have to get a new case nr. to be able to use Chat support but they wont send the new case nr. for another 24-48hrs ><

*Comment deleted by Moderator*