bungiefan
05-03-2011, 09:51 PM
My WebMoney was not refunded to my account, and now it wants to bill me for the full amount for May when it already billed me the full amount for April.
"bungiefan,
Please keep in mind, that while FINAL FANTASY XI has been released internationally, each of the three regions it has been released in (Japan, North America, and Europe), are handled separately. Agents in the North American Support Center have no access to European PlayOnline accounts, and so on.
This situation is why we recommend purchasing the software appropriate for your region, to ensure that the proper billing and support options are available to you. "
That would be relavent if FFXI had existed outside of Japan in 2002, and you are also assuming that anyone in North America now must have been in North America when they created their account. People move for various reasons, such as work or school. Moving between countries and contintents is not unusual.
My thread got closed before I could find out if the refund worked. The answer in the closing message was useless. FFXI wasn't available in my current region when I bought it in July of 2002. As my account cannot be changed later, and an American release was uncertain, (and even later the only way to type in Japanese if we were learning the language and wanting practice, like I was attempting at the time, was with a Japanese client) I had no choice. I have also moved about six times since creating the account. What are we supposed to do when we move between regions, other than start completely over with a brand new character on a brand new account?
I can no longer communicate with the support center in the region my account belongs to, since they dropped support for my language, and I've never been fluent in the remaining language. Unless they can talk with me like a kindergartner, I can't get help. The forums are my last recourse. I'm looking for tech support from other players if not the dev team, hence asking publicly on the forums. I need someone to communicate on my behalf, assuming they are fluent enough, and we don't have private messages.
The only other option than here for me is posting in English on the JP forums, and that tends to not go well.
Give me some sort of option to actually attempt to resolve my situation. I cannot speak Japanese well enough on the phone or in text to communicate quickly, my job forced a different priority and I've been unable to practice Japanese much in the past 4 years to keep the skill I had. You have an international customer base, but not international support. There is no reason the service centers shouldn't have access to all accounts, or for us to be able to change regions when we move without starting a completely new account. Is FFXIV going to suffer from this issue too? Do you want to estrange customers in military service that get moved around during their enlistment?
There has got to be someone in the company I can talk to that understands English and can help. I can make international calls, but it's a waste of money if we can't have a common communication language. I've already put ~$1700 USD into your company coffers with software purchases for FFXI and the subscription fees over the past nearly 9 years. That's not even including purchase of other games and products. In exchange for this financial support, I have had my card rendered unusable to pay you directly (due to non-JP cards being rejected when added/updated after the end of 2008), and been forced to import WebMoney at an international markup to keep my account active and not lose my progress to account deletion. The support centers either refuse to talk to me because I can't use the language they currently support, when they supported my language in the past, or they can't see my account because they aren't in the region my account is from.
It's like you guys don't want people to pay you anymore, because you are implementing blocks to make it more difficult, if not impossible, to pay when the account has been in good standing for years.
"bungiefan,
Please keep in mind, that while FINAL FANTASY XI has been released internationally, each of the three regions it has been released in (Japan, North America, and Europe), are handled separately. Agents in the North American Support Center have no access to European PlayOnline accounts, and so on.
This situation is why we recommend purchasing the software appropriate for your region, to ensure that the proper billing and support options are available to you. "
That would be relavent if FFXI had existed outside of Japan in 2002, and you are also assuming that anyone in North America now must have been in North America when they created their account. People move for various reasons, such as work or school. Moving between countries and contintents is not unusual.
My thread got closed before I could find out if the refund worked. The answer in the closing message was useless. FFXI wasn't available in my current region when I bought it in July of 2002. As my account cannot be changed later, and an American release was uncertain, (and even later the only way to type in Japanese if we were learning the language and wanting practice, like I was attempting at the time, was with a Japanese client) I had no choice. I have also moved about six times since creating the account. What are we supposed to do when we move between regions, other than start completely over with a brand new character on a brand new account?
I can no longer communicate with the support center in the region my account belongs to, since they dropped support for my language, and I've never been fluent in the remaining language. Unless they can talk with me like a kindergartner, I can't get help. The forums are my last recourse. I'm looking for tech support from other players if not the dev team, hence asking publicly on the forums. I need someone to communicate on my behalf, assuming they are fluent enough, and we don't have private messages.
The only other option than here for me is posting in English on the JP forums, and that tends to not go well.
Give me some sort of option to actually attempt to resolve my situation. I cannot speak Japanese well enough on the phone or in text to communicate quickly, my job forced a different priority and I've been unable to practice Japanese much in the past 4 years to keep the skill I had. You have an international customer base, but not international support. There is no reason the service centers shouldn't have access to all accounts, or for us to be able to change regions when we move without starting a completely new account. Is FFXIV going to suffer from this issue too? Do you want to estrange customers in military service that get moved around during their enlistment?
There has got to be someone in the company I can talk to that understands English and can help. I can make international calls, but it's a waste of money if we can't have a common communication language. I've already put ~$1700 USD into your company coffers with software purchases for FFXI and the subscription fees over the past nearly 9 years. That's not even including purchase of other games and products. In exchange for this financial support, I have had my card rendered unusable to pay you directly (due to non-JP cards being rejected when added/updated after the end of 2008), and been forced to import WebMoney at an international markup to keep my account active and not lose my progress to account deletion. The support centers either refuse to talk to me because I can't use the language they currently support, when they supported my language in the past, or they can't see my account because they aren't in the region my account is from.
It's like you guys don't want people to pay you anymore, because you are implementing blocks to make it more difficult, if not impossible, to pay when the account has been in good standing for years.