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View Full Version : Error 5426 What is this?



Harmless
05-03-2011, 03:12 AM
Hello all, Iwas hoping that someone could shed some light onto what exactly this error means and possibly what causes it. Upon starting POL and choosing the POL Account I am prompted for my password ect however when I try to log in I constantly get "Error code-POL-5426 An unexpected problem occurred. Persistent problems can be reported from Service & Support"

I realize that issues logging into POL are nothing new especially during the billing cycle, however most issues I have encountered in the past have either worked themselves out within a reasonable amount of time or have been large scale problems affecting many users. This particular error is new to me and it seems that it is not a large scale problem based on the lack of posts pertaining to this error on these forums.

If anyone has any information whether they are currently having this problem or have experienced it in the past please relay that information to me. Thank you ^^

thefinalrune
05-03-2011, 05:15 AM
With the registration server on the fritz earlier today for maintenance that was probably what was causing your issue. The game needed something from you, but then couldn't confirm the data back with the server because of the maintenance. Used to happen to me all the time back when I was paying month to month with a prepaid card. Sometimes I'd be late in putting more cash on the card and my account would be suspended. I couldn't reactivate right away because of the monthly maintenance cycle.

Enagemy
05-04-2011, 08:03 AM
Harmless,

As noted in the general forum rules, this forum is for the discussion of technical issues, and we are unable to assist with any account-related issues. This includes questions regarding the reactivation or recovery of PlayOnline accounts. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center.

The SQUARE ENIX Support Center can be found at this link:
SQUARE ENIX Support Center (http://support.na.square-enix.com/main.php?id=20&la=1)