POL-0033

[ogscent]

Platform: Windows 10
ISP:GoNetSpeed
Type of Internet Connection:Fiber
Internet Connection Speed:1 gigabit up/down
Date & Time:6/25/2025 5PM EST
Frequency: Every login
Character Name: Plibt
Race:
World:
Main Job:
Support Job:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
Steps: I am getting POL-0033 Error
1.Login
2.Get error
3. I have talked to support on the phone two times they said to make a forum post. Game works on my extra PC but I don't use that to game. I can't login on my main computer for some reason. Please help

[Alhanelem]

This is bug reports, not tech support, SE doesn't provide support in this section. I don't know why they told you to come here, but generally phone support is only for account issues. You should follow the correct proceedues for issue reporting on the support website and use email or chat support so that your iquiry goes to the right area. Bypassing that and calling their phone support number will not yield results if it isn't for a phone-support issue.