Game looses conection after ~20 mins of play

[Walnuts]

Details:

After loggin in and playing for around 20 mins the S/R values in the top right hand corner of the screen will start cratering and eventualy the screen will pop up showing the FFXI-4001 and POL-0250 errors. the most recent time this happend I was idling in Windurst Waters (S), by the Home Point crystal.

Steps:
This error occurs without any imput from the player

Date & Time:
8/24/24
around 16:20 CST

Frequency:
State how frequent the issue occurs. Please select from the following.
1. Always

Platform:
PC


PC Manufacturer & Model Number:
Dell Insperon173000


Operating System:
Windows 11

Graphics Card:
Intel integrated Graphics card, Intel(R) Iris(R) Plus Graphics

ISP:
Mediacom

Type of Internet Connection:
DSL

[VoiceMemo]

Just to double check, you have turned idle timeout off in config/global, auto disconnect to off?

If it is already off you may want to change connection check in the settings.


with enough google a solution was found in two simple steps

step 1. before logging in click on network Connection on the main POL screen

https://imgur.com/FNAKM8D

step 2. Change Disable (which is default) to Enable

https://imgur.com/7UY8dBZ

I've been online for about an hour now.




Another thing you could also check is if your computer is running any other firewalls other than windows firewall. I've seen some end connections like this. It is very likely something automated since it is 20 minutes each time.

You could also try connecting via a VPN to eliminate a route issue. There are free VPNs such as windscribe.

[Zenion]

Idle disconnect shouldn't cause s/r to drop, it works more like /logout: you're online, and then you aren't.

I found a few resources you might find useful, apparently this is a problem a few other people have had which wasn't a straightforward fix but they found some workarounds. TL;DR version: Try setting up port forwarding for network ports FFXI may use. This may include: TCP 25, 80, 110, 443 and from 50000 to 65535; UDP from 50000 to 65535. Windows 11 might also be causing some issues because Windows versions after 7 are functionally cleverly-disguised malware.

Reddit thread about the problem, if you want to dive through the comments for fixes: https://www.reddit.com/r/ffxi/comments/ssko4u/ffxi4001_disconnect_error_every_30mins/

Discussion on FFXIAH: https://www.ffxiah.com/forum/topic/52704/error-4001/

Another FFXIAH topic if the first one doesn't get you sorted: https://de.ffxiah.com/forum/topic/57405/4001-error-nonstop (https://www.ffxiah.com/forum/topic/57405/4001-error-nonstop)

[Alhanelem]

A VPN can potentially address this issue as well. Not ideal, but may be worth trying. Mudfish is a dirt cheap VPN. A couple dollars gets you many months of bandwidth for a game like this.

Also, since you said you've been playing on wifi, I'd strongly advise finding a network cable and try plugging into your router directly if at all possible. Many games can be flaky on wireless.

[Walnuts]

Alright I went for the easy one first, changing the connection settings in Play Online. I have beed playing for a bout an hour now and have not been disconnected. S/R is normall, % is normal and I have recived no errors. Hopefully this is permanent.



A VPN can potentially address this issue as well. Not ideal, but may be worth trying. Mudfish is a dirt cheap VPN. A couple dollars gets you many months of bandwidth for a game like this.

Also, since you said you've been playing on wifi, I'd strongly advise finding a network cable and try plugging into your router directly if at all possible. Many games can be flaky on wireless.

I tried to do that, but my computer is stuck in a loop of validating the cable, then disconnecting and need ing to re-validate every 10 seconds.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XI Technical Support Forums.

Upon further review, it appears that you may be no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.

This thread will be moved to "Resolved Issues”. Thank you once more for visiting the Final Fantasy XI Technical Support Forums!