Matthieum
02-04-2024, 06:41 AM
Hello devs.
I have contacted technical support by email that refered me to ingame GM, that refered yo this forum, please help
I bought 2 games with full expansion for me and my father. With these games should come a chocobo shirt as well as destrier barret or hat. When i enter the promo codes, all i see is the name character at the end. Thinking it was normal as i just made my character i sent the chocobo shirt… result? I lost it. (This was about tuesday this week)
Knowing this wasent normal i contacted square support by email, they said it takes 24 hours to make the chararcter register. Now a whole week in and it still says character when i want to send the destrier barret and not my character Viagraa. The character is registered because when i look at the link services (to cancel a character or add one) i see viagraa, but cannot send the items to him as soon as i go to the additional service section, he disappears.
The ingame gm thinks this is a bug and should not happen.
Can any devs please help me get the items i paid for, that is all im asking please fix the bug. I have been a player of ffxi and ffxiv for 20 years and never had such problem.
Please contact me
I have contacted technical support by email that refered me to ingame GM, that refered yo this forum, please help
I bought 2 games with full expansion for me and my father. With these games should come a chocobo shirt as well as destrier barret or hat. When i enter the promo codes, all i see is the name character at the end. Thinking it was normal as i just made my character i sent the chocobo shirt… result? I lost it. (This was about tuesday this week)
Knowing this wasent normal i contacted square support by email, they said it takes 24 hours to make the chararcter register. Now a whole week in and it still says character when i want to send the destrier barret and not my character Viagraa. The character is registered because when i look at the link services (to cancel a character or add one) i see viagraa, but cannot send the items to him as soon as i go to the additional service section, he disappears.
The ingame gm thinks this is a bug and should not happen.
Can any devs please help me get the items i paid for, that is all im asking please fix the bug. I have been a player of ffxi and ffxiv for 20 years and never had such problem.
Please contact me