View Full Version : Lack of GM support
tzanbatsu
07-31-2021, 12:12 AM
I am saddened by the lack of GM support and the "Scope of practice" when a player drops something on accident and is willing to use their "1-time" rollback/item recovery, but told that they cannot because a Musa is "Unrecoverable" thanks for making me wait for 8-9hrs to tell me there wasn't anything you could do.
Gwydion
07-31-2021, 01:42 AM
It's a shame this is the status quo in 2021. Sorry you had to go through this :(
Yvone
07-31-2021, 01:48 AM
Just a bump and +1 for visibility. Shameful really.
Gwydion
07-31-2021, 11:08 AM
It's sad because I would go and provide SE a list of item IDs if it means more people could restore their items.
Alhanelem
08-01-2021, 10:26 AM
It's sad because I would go and provide SE a list of item IDs if it means more people could restore their items.
SE has all the item IDs, why would they need a list from the community?
Still, the wait times are pretty absurd these days. Yes, FFXIV is experiencing a sudden surge in popularity taking up their time, but if that's an issue, then they should have a separate support person/team for XI support.
But if you think 8-9 hours is bad, I once had a support issue go (effectively, at least) unanswered for nearly 2 months despite multiple calls in the interim asking about it. I did eventually get a lead GM who apologized for the failure to respond, but yeah, that was pretty bad.
Gwydion
08-01-2021, 01:52 PM
SE has all the item IDs, why would they need a list from the community?
Still, the wait times are pretty absurd these days. Yes, FFXIV is experiencing a sudden surge in popularity taking up their time, but if that's an issue, then they should have a separate support person/team for XI support.
But if you think 8-9 hours is bad, I once had a support issue go (effectively, at least) unanswered for nearly 2 months despite multiple calls in the interim asking about it. I did eventually get a lead GM who apologized for the failure to respond, but yeah, that was pretty bad.
You may or may not be surprised by the kind of information SE Community Reps have asked for, in order to submit a request to the JP Dev team. They need as much as help as they can get, which is why I would proactively provide the IDs for all REMAs and Su5 weapons, so that any item can be capable of being restored (minus, of course, RP Ranking data stored on the item, as that continuously gets updated).
And I have you beat on your support issue duration. Mine was 3 months, and then I gave up.