Character Reactivation Service......When?

[Gladio]

- Suspension of Character Reactivation Service
The character reactivation service was suspended as of Mar. 7, 2011 7:00 (PDT). Because it will take additional time to merge the character data from the “Source Worlds” and “Destination Worlds,” this service will not be immediately available following completion of the World Merge. Once a recovery date is determined we will make an announcement.

I talked with support service they told me that the only way to get back my character is to use Character Reactivation Service web tool, but if the announce is correct it will be available some days after the 10th of May?:confused:

[Cerelyn]

This is due to server merge, simple as that.

[Nadeu]

Gladio,

The announcement you are referring to is correct. The Character Reactivation Service will not be available until the World Merge is completed. Once we have a definite timeframe as to when the Character Reactivation Service will become available, this information will be posted to the Official FINAL FANTASY XI Forum, as well as the Official PlayOnline website. We recommend keeping an eye on the Official FINAL FANTASY XI Forum for further updates.

[Gladio]

Thank you for the answer Nadeu.

I hope in a previous date for the reactivation of service, till the world merge is a lot of time but I think this happened due to the reschedule of merge for the earthquake :(

[Gladio]

Bump! ;)
Now the patch and the world merge are done, when do you think to reactivate this service?

[Mankeeny]

I am keen to re-activate my character also..... any info would be much appriciated

:)

[Mankeeny]

Any more info on when the service will become available?

[Daleterrence]

Transferring my post in another topic over here, didn't know this one was here.

"I'd like to know this too. I'm waiting on it being back up.. Hope it is before the Anniversary is over, I want my swanky new threads. =(

Contacted SE Support twice now and both times they couldn't help.

Edit: I'm looking now to see when they bought it back online after the last merge to see how long of a wait we are in for..

Edit2: When it was suspended for last year's World Merge, it was down from Mar. 9, 2010 - Apr. 12, 2010... I'd get comfy, it's going to be a long wait. =("

Deleted what isn't relevant to this topic.

[Kakkoii]

I also didn't see this topic, but technically mine was first ;) Very useful information Daleterrence! Logical thinking ftw!

[Gladio]

The service It's already off-line since 07th march 2011, I think beacuse the earthquake problems delay the world merge.
I hope to don't wait another month.

[Daleterrence]

The service It's already off-line since 07th march 2011, I think beacuse the earthquake problems delay the world merge.
I hope to don't wait another month.

I know right... There seems to be a surge in new players at the moment too, so those coming back are gonna be pushed away by the fact they can't get their characters back. Makes me sad, cause (whilst we don't really need more people) it can never hurt.

[Gladio]

Still no news?

[Cpyro]

Damn, want to try out the game again. I definitely don't want to start an new character so i'm hoping this gets resolved soon so that i know whether or not i can even get my char back....

[Lexiusa]

I too have been waiting to reactivate my Char since March, i tried starting over but getting a party after level 30 is impossible so any news on when the reactivation service will be back up would be much appreciated :)

[Daleterrence]

Most likely gonna be awhile yet, and getting it back up isn't much of a priority for them I guess.

[princeofwhales]

Really wish they would get this service back up and running soon. School's out and I'm really wanting to play, even got some friends interested in playing as well. The service being disabled since March is a bit careless I'd say. I hope that fixing this thing is a priority for them, as it should be. They could at least give us an estimated time of repair, that way I can decide between waiting it out or just starting from scratch...

[Daleterrence]

Really wish they would get this service back up and running soon. School's out and I'm really wanting to play, even got some friends interested in playing as well. The service being disabled since March is a bit careless I'd say. I hope that fixing this thing is a priority for them, as it should be. They could at least give us an estimated time of repair, that way I can decide between waiting it out or just starting from scratch...

I'm guessing, it isn't looked at as a priority, because moving currently active characters was during the maintence occuring as the world merge happened. Those that are inactive aren't a huge priority, because I mean,

Who would come back to FFXI!? Ahahahahahahaha.

That was sarcasm. C'mon SE, you are throwing away money here. D:

[WolfBro]

The last time I played FFXI was August of 2009. I came back last thursday, had no problem starting my old character up

[Cpyro]

I would assume this is more if u deleted ur character thinking ud never come back, then dun dun dun!!!! we got the itch again and dont want to to start over :D

[WolfBro]

Why would you delete your character? I wasn't planning to come back either, but I still didn't delete my character, doesn't cost you anything for it to just sit there, not deleted.

[bungiefan]

People do it telling themselves it will help them quit and stay away from the game. Then an update draws them back, and they have to undelete via Character Recovery.

[Gladio]

I don't know what it's wrong with SE, character reactivation it's stopped since march 07, I want to reactivate my account + some mules, buy the add-on and expansions and transfer to another server but for SE this is not relevant for a company that have just lost 13 billions of Yen (something like 100 millions of euro or 160 millions of dollars) in the last Financial Report.

I know my poor money will not save SE, I'm speaking about the business process of that company.

[Daleterrence]

I doubt they were moving Character Data since that time though, it was down for a completely different reason. We just have to wait pretty much, either that or make a new character.. Fun I know right?

Edit: Cancelled my IDs, seeming as I don't expect it to be back up this month, and I'm not paying for something I'm not using lol.

[havoc8362]

how long has the reactivation been down for i wanna come back to game but cant get my char back i tryed asking chat support but they are no help

[Daleterrence]

how long has the reactivation been down for i wanna come back to game but cant get my char back i tryed asking chat support but they are no help

They don't know how long it'll be down themselves. Going off last time it was down, it will be for about a month+ yet.

[havoc8362]

do you think its possible to reactivate my char by ringing them up as i wanna get back on my char asap

[Daleterrence]

Nope, I've tried that, they will tell you to wait until the Character Reactivation Service is back up.

[Acedia]

Can someone tell me exactly why it is still down? been over 2 months now...

[Camate]

We apologize for the long wait. We are still finishing up some world merge related work and as long as there are no problems, the service will be re-opened this week or next. Keep an eye on PlayOnline news for information regarding this. Thanks so much for your patience!

[Kakkoii]

Thanks for the response! You have earned SE $13.95 for the month of june ;) lol

[Daleterrence]

We apologize for the long wait. We are still finishing up some world merge related work and as long as there are no problems, the service will be re-opened this week or next. Keep an eye on PlayOnline news for information regarding this. Thanks so much for your patience!

Thank Altana.

[Gladio]

thank you for the answer.
finally I'll come back to Vana'Diel ;)

[Lexiusa]

Awesome the wait is finally almost over lol

[Cpyro]

wooo i hope sooner than later :P

[Sturg]

It has been fortold the this event will mark the return of the great Galkan Blackmage! (atleast I think my Galkan blm is great lol) Thanks for the update!

[Dysdiadochokinesis]

Hello! I've been waiting to reactivate too, I just tried five minutes ago and it let me start filling in some info. but then it said account/registration code/password incorrect. I then tried a few of my other codes from expansions and they're all the same. Tried once more and now it says the servers are under maintenance, so I'm wondering did I just happen to get through to that screen through chance and it's not taking my info. for that reason, or is the service actually working now?
In a similar vein, I'm a European player and I'm waiting for the service to come back just to even find out if I'm eligible (the link is on our EU site, it also quotes prices in € and £, but on the last part of the second page of instructions it mentions something about NA versions of POL, so I'm not sure what the deal is until the service is back up).
Can anyone confirm or deny if the service is working at the moment (03/06/11). Thanks!

[Sturg]

It's not up that I see. They talked like it should have been back up this week, seems that may not be happening tho.

[Dysdiadochokinesis]

Alright, thanks Sturg, must have been a glitch. I hope my info. isn't rejected when it really is up!

[Nebo]

So......the date has been pushed back again I take it?

[Dysdiadochokinesis]

I don't know if they do these sort of administration jobs on weekends. Plus there's a suspension of the registration server on the 5th and there's a mini-update (not sure when). They'll probably end up postponing reactivation until all of that is done.

[Karma]

I was also told on the telephone it will be up very soon (all being well).I was told this by SE employees over the phone(3 days ago) and that very soon meant within the next couple of weeks.

[Gladio]

......mmmmm.... I hope they will reactivate the service soon I don't want to pay a full month fee for a bunch of days.

[Kakkoii]

My eyes are peeled wide! Itching with anticipation! BEWM! lol

[Dysdiadochokinesis]

I bought dissidia 012 to keep me from spamming the website to see if it's back up yet, but it doesn't help seeing Prishe and Shantotto flying around casting AMs and One-Inch punching everything...

[Camate]

I apologize for the delay! We received notification from the lead that it will take a bit more time to re-open the character reactivation service. Once it is back up we will make an announcement on the news section of PlayOnline. Thanks so much for your patience!

[Dysdiadochokinesis]

Thanks for the status update Camate~

[Karma]

Sigh, I guess SE telling me on the phone would be within next 2 weeks waasnt true then.................pfft

[Karma]

Ok so I paid for this month in the hope it was gonan be as you said and those two weeks have passed.You think it will be another month? Im not paying for next month and not being able to play again.

[Karma]

yay its back...........................what??? You cant find my data ??? NO reactivation for me then................ >:O

[Nightwraithx]

Went to reactivate my character, character was there but it wouldnt finish the process on the last step it would say there was a error with either 3 possible causes. Playonline maintenance, ffxi maintenance, or connection issue. Contacted playonline, they couldnt help me, told me to wait and try again later. Tried over 10 times with same message at same step each time. Called playonline again, they suggested using a different online browser. Went to try it again and now the character i wanted to reactivate is no longer on the list with two other mules missing off the list. Called playonline again, they couldnt help me and they said they had no record of my character. Now i have lost a character with 4 75's all missions completed, alot of R/EX gear and they cant do nothing..... Is anyone else having problems with the service? Please someone out there give me a heads up that i'm not the only one and maybe there was a solution that i'm not aware of. Thanks again.

[Karma]

Well mine was kind of a similar experience.Had no problems with the actual filling in of the forms, no error messages etc.However when I get on to the selection screen the character I want to restore isn't there.I phone them up and they check my POL ID etc and all the info.There are only 2 IDs to check on so theyask me if I made another char over this ID.I tell them no and I didn't cancel the ID either.They cannot find any record of the char ever existing.They are looking into it and said they will contact Japan to see if they can help as its a mystery.They even used my data to try and find it themselves at the centre.I am wondering if maybe its going to take a day or so for them to show up.I went looking on forums and found a guy who had tested this reactivation theory and it seemed that chars could take up to 3 days to appear.So.....I reactivated 3 old ID's I have not used for ages and deleted them.I went back to the char reactivation service and whilst more old chars from the new IDs showed up the ones I had just deleted didnt.So.........I am going to pray that my char WILL show up over the next few days.

So no, your not the only one whos char data has dissapeared off the face of the earth.Keep me posted on any luck you might have.

[Karma]

And if its any consolation I have 9 lvl 90s on mine with some full af3+2 sets :( etc


Heres a link to the thread I was reading which has given me some hope that the chars might appear in the next couple of days
http://www.egamingsupply.com/forum/final-fantasy-xi-ffxi/character-reactivation-service-used-confirm-reg-codes-101717.html

[Kakkoii]

Success! I didn't waste my june payment ;)!

[Dysdiadochokinesis]

Thanks for reinstating the service!
Just to clarify, although the terms and conditions say you need an NA version of POL as the service is designed for NA players, that's not true. I'm in EU, use EU version of POL and I had no trouble (once I realized you need to link an active credit card to your POL account and that you have to buy the content ID before you can confirm which character to reactivate).
Thanks again~

[Cpyro]

Was super simple for me. Showed me every char/mule i made since i started the game back at PS2 release. Good job SE :D

[Efod]

I tried to use this service today but when it came to the final click it failed! ;;

[Nightwraithx]

Efod same thing happened to me then after 10 trys or so is when characters i wanted to reactivate disappeared from list. There is a obvious problem since it seems to me I wasnt the only one to have this problem. I still havent had any response back by email when i sent the issue to technical support. I am hoping that after waiting a few days my character will be back on list because support from on phone was unable to help me or assure me that issue will be resolved. I was basically told to hope for the best... Good luck Efod and if you are able to get your character back through some issue please post so i might have some other info to go on for the situation i am having.

[Heretic]

Anyone know how long it takes the list of recoverable characters to update?

[Karma]

No given time it seems, but tonight I tried again and another one popped up. Its gone from 23 to 26 now, still waiting for the one I want to pop on.

[Nightwraithx]

Hey Karma who did you talk with that tried helping you with the problem you are having? Each time i have tried contacting tech support either through email or phone they say they have no control over character reactivation service and that they can't help me. Any info that you could provide would be helpful. Thanks in advance.

[Karma]

SE customer support on +44 (0)870 600 0182.They have been extremelly helpfull.They said they cant personally have any control over the service but are in contact with Japan for me to try and sort it.Theres an investigation going on is all I can tell you.The people on the mail and phone centre are the same people so I always ring up because its easier to talk over the phone than email back and forth.Try mailing them with a breif description of the char, last time it was logged on, Nation, gil, 2 of its highest jobs etc.I don't know why some chars take longer than others to pop up, doesn't seem to be a pattern or set time.

[Gladio]

The procedure works for me

[Reiterpallasch]

My wife is having an issue with this service as well atm. All of the characters she has ever had on her account from way back when she started are on the list, but the most recent ones deleted don't show up at all.

We tried calling but all we got was some "it's automated and we have no control" bullshit excuse.

[Shotgunfury]

The service was available for me when it first came back up. And even though the page displayed a "YES" next to whether the character could be reactivated or not, some could and others couldn't. So I figured I'd try and check back every day or so. Now I don't even get my list of characters. The error message displayed is "You did not use FINAL FANTASY XI services before canceling your PlayOnline account. You are not eligible for this service."

Well, I've never canceled my PlayOnline account. In fact, I started playing an alt while I waited for the service to come back up. So it's still active.

Does anyone else get this error message and do the mods know of a revised timeline for the service? Thanks!

[Karma]

Well today a char I deleted on the 9th showed up.I deleted it to test the service while I wait for news of my main.Just looks like its scrambled :3.Waiting on Japan to see if they can find it.

[Shotgunfury]

Anyone else getting error messages saying your PlayOnline account was deleted even if you're still playing? I just find it odd that I was able to see my list of characters one day, and a few days later they're gone.

[Karma]

the whole thing is odd if you ask me.How can a char deleted on 31st May not appear but one on 9th June appear.Its all too wierd.

[Heretic]

Character deleted 8 days ago finally showed up on the list of recoverable characters - keep the faith.

[Karma]

Trying, but its not easy :(

[Karma]

Another character popped up today, still waiting for my main.

[Bumbeen]

I wasn't able to recover mine from over a year ago.

[Karma]

SUCCESS.She appeared this morning.Don't give up :).

[Nightwraithx]

Still nothing as far as my main character is concerned. I also deleted a character to see how long it takes for it to reappear on list. My deleted character showed back up within a week and a half but still nothing from my main that was removed off reactivation list after not being able to select it in final steps of reactivation. He disappeared off list after trying 10+ times to reactivate it and of course no one from Playonline can help me either on phone or through emails. I am not giving up hope but i just don't understand why they have no control over a service that they are providing and can offer me no information on my character. I also have not seen any official response on forum for all the fellow players that are having problems with the service. Will one of the associates that responds on forum please give us some kind of information or even a official response on why some players are having these issues and any possible fixes for service or something that the players can do as far as getting their characters back. Any official response is better than having quite a few players left in the dark. Thank you in advance for any information is provided.

[Karma]

It seems that once a char is put in the massive deleted pool that no one can see any info on it apart from Japan.I think you should ring them and ask them to contact Japan as they are the only SE employees who have the tools to look for your character.If it appeared then dissapeared something glitched.When I get home I will look for the name of the rep who helped me and maybe you can speak to him he was really helpful.But the long and short of it is, it HAS to be Japan who look for it.You NEED to get SE to mail them with the request.ONLY Japan have the tools to help you.

Good luck

Bear in mind it took 24 days for my main to show up and like you AFTER I had deleted another to test like you.

[Nightwraithx]

Thanks Karma. Any help you could provide would be greatly appreciated. I really want my Main back lol I have been lvlin another character but idk if i can redo everything that i have done in this game again lol. Thanks again.

[Ylli]

Hey guys I've been playing for a long time and last year I deleted my character swearing I'd never come back since I was just way too busy with other things. But like most of you I've felt the itch and I have made my way back into the game. I really wanted to play as my main character again but the Character Reactivation service seems to be down?
http://www.playonline.com/ff11us/crs/step.htmll I used that link and I hit "Accept" at the bottom of the page but then it just leads me to a dead end. What do I do now?

[Xaio]

Bump!
OK So I just reactivated my old 04 account and wanted to recover my LV75 everything character but the rep was kind enough to tell me as I was recovering my account that I would need to start over fresh and that the Reactivation service is down, with no timeline for recovery.
Further research show me there was never even an announcement that it went down again.

How about we get an official word on this? Otherwise I just wasted $12 and 2hrs for nothing.

[kezz]

http://forum.square-enix.com/ffxi/threads/13544-Regarding-the-Reinstatement-of-the-Character-Reactivation-Service?highlight=Character+Reactivation only official word on this I can find. its been down for at least 3 months probably going to be down for another 3

[Xaio]

Talked to the call center the other day, was told that the dev team was working on some kind of changes to the billing system and after that was done the character reactivation service would be returned. The impression I was given is that theirs nothing wrong with the service there just waiting on something else to be done first. Then again this is SE, I wasn't really surprised when I found out it was down, they don't exactly make a habit of listening to there customer base.
For now we can only wait, My money is on that I'll get 75 again with out using any grounds before I get my old character back.

-X