new account for my brother but no playonline id how can we get one

[Kawar]

I got my brother to want to join final fantasy xi with me and play but as we do the set up for his account it asks for a playonline reg code but neather of us know how to get his.

my account is from the ps2 days so mine is in the back of the book that came with it.

my question is how can my brother get the playonline id and reg code he needs.

can someone please give me step by step help.

edit

mods please forgive me if this topic is in the wrong home

[TullemoreAsuraFFXI]

http://www.playonline.com/ff11us/index.shtml

Register for a Square Enix Account.

Use the link in the top right for the Square Enix Account Management System

[Kawar]

http://www.playonline.com/ff11us/index.shtml

Register for a Square Enix Account.

Use the link in the top right for the Square Enix Account Management Systemwe did that but on the account management page under service and ids it asks for reg code and wont give me the options i have on my account to add activation codes for the content.

do you have any ideas or am i missing something key.

[TullemoreAsuraFFXI]

{ The client for the FINAL FANTASY XI : Ultimate Collection Seekers Edition can be downloaded for free from this page. Please note, however, that a registration code is not included. For those who are playing the game for the first time, you will need to purchase the game, which is available on the Square Enix Store. } <- Copy/Pasted instructions from SE's FFXI main website.

https://store.na.square-enix-games.com/en_US/product/280817/final-fantasy-xi-ultimate-collection-seekers-edition-pcdownload

I would assume that upon successful transaction that the registration code would be sent to the arranged e-mail address.

[Kawar]

{ The client for the FINAL FANTASY XI : Ultimate Collection Seekers Edition can be downloaded for free from this page. Please note, however, that a registration code is not included. For those who are playing the game for the first time, you will need to purchase the game, which is available on the Square Enix Store. } <- Copy/Pasted instructions from SE's FFXI main website.

https://store.na.square-enix-games.com/en_US/product/280817/final-fantasy-xi-ultimate-collection-seekers-edition-pcdownload

I would assume that upon successful transaction that the registration code would be sent to the arranged e-mail address.

he did buy the game he sent me the picture to show me and get my help but he even just showed me his email account and theres no reg code should i have him reach out to support to get the reg code re sent?

or should i have him buy the game again and get ab refund on the other one? what do you think the best plan of attack for this is?

[TullemoreAsuraFFXI]

https://pep-sqex-us.zendesk.com/hc/en-us

I'd start here and try to work with Square-Enix official customer service contacts. If those web based solutions don't work, one of those rabbit holes might show a 1-800 telephone number, could try that.

[Kawar]

so we got the code and made it work now

my next question is he gets a 30 day trail with his payment of the full content pack but it is not letting him make an id.

what do we need to do for that now?

[TullemoreAsuraFFXI]

Make sure you're correctly filling out all the information boxes and perform the "I'm not a robot" validation.

[Kawar]

you can close this ticket we got it. it was confuseing but i tryed a few things and i got it to work on the idea of o i will just try this if nothing works i will try that lol.

thank you everyone for trying to help me