WTF???Acoount deactivated?AGAIN!!!!!!!!!!!!!!!!!!

[Demetraki]

Why is it when i signed out this morning at 5am i get told my account is suspended due to unpaid fees again like it did at the begining of this month?Now im getting charged again?????So this free month im gonna be unable to play yet again?After 4 days at the beginning of the month now god knows how long this time

[Mishta]

I'm having the same issue.Don't understand why i'm being billed on the 18th when fees were to be waved.

[Atigeve]

Im having the exact same issue. Been able to play until this morning. And i WAS charged for March previously!

[Mishta]

Anyway we can get a Dev to respond? Read up on ffxiah fourms and ppl are having the same issues.

[Slackerx]

This just happened to me as well. I called POL support and the guy told me it was because I need to pay for march. I said I did pay for march and he said no that was for feb. Well I also paid in feb. And every other month. So basically, they are going to charge an extra $15, call it march and say april is free, and when I get charged again on the first that will be for may. This way I get a free month, but I just pay double this month and they still get their money. There is nothing to be done about this unless we all decide to file suit. To top everything off, he goes: I can't keep telling you that you need to pay or you can't get back online, so I am ending the call. Bye! Then hangs up on me. They will continue to get away with it as long as we let them.

[deathgod]

i just got done talking to support and they said to pay the fees theres nothing they can do that its all automated imma get on there and try to talk to supervisor or something cuz this is straight bullshit

[Atigeve]

Well i just went and paid it x2 accounts. Will they give me a refund... i doubt it. I guess SE lied when they said we get a free month. Its a shame, bad publicity is the last thing SE needs atm. But what do us customers know?

[Atigeve]

Oh best part! i have bank statements proving i reactivated in jan, paid past due, paid 34.xx for aby add ones and account in feb, and paid march. Their system says i reactivated feb, paid 34.xx in march for feb, and never paid march. lol. And they tell me to fax bank statements and they might fix it. My previous statement about bad publicity still stands. How can they expect 14 to take off, if they cant even get billing right for 11

[Cerelyn]

@Rdelavega : just wow..

[Kresaera]

I too got billed for April. I paid March. We use a pre-paid credit card so I KNOW I paid it. If I didn't, why did I get to play until April 19th?!? Come ON SE! I'm really getting sick of all the BS

[Gunnerie]

Yeah me and wife have both had the same issue, the guy I talked to on the phone about it was rude as hell. He told me that I've yet to pay on time since 2008, I would like to know how this is my fault considering they automatically take the payment from our cc's.

It seems as the years go by SE just keeps getting worse and worse. They are putting out crappier games day by day. Their customer service is getting worse every time I talk to them. And they do nothing but make promises they apparently don't intend to keep. "Like the supposed free month."

SE you need to make some serious adjustments to you company and how it runs, or you're gonna end up becomming the next company to go down like Sega did.

[bishop]

And I love we're still getting no explanation from the dev on why the lied to us.

[Shoyu]

I had the same problem... I guess I'm not special enough to get the free month.. Sounds like the are having problems again. So basically they're going to get the money from the people who got screwed out of 2-3 more days of playing. Guess I could pay it but why? All the other people I play with that didn't have the errors early in the month aren't getting billed.. Something smells fishy.. This reminds me of the times I got double charged.. Bad business ethics... just bad ; ;

[Demetraki]

yeah i still cant get an answer except to pay.....such a nice FREE month...nothing like waiting on hold for an hour then being told "oh well nothing i can do just pay it" then hearing that famous click of them hanging up on the other end

[elucalaquendi]

Update, After calling yesterday and arguing with an SE rep, then getting an apology for all of it, and enduring alot of "reasons" why my account was deactivated, I was told that SE knew about the "problems" going on with alot of ppl being billed during the middle of the month. Rep said they were working on it before the call ended. Decided to to go ahead and run my card through again to see how much I would be charged and to my surprise I was charged 0.00 on reactivation and 0.00 on reactivating my content ids, whereas yesterday I was told I would have to pay the full amount for April just like all other months. Seems like SE might have fixed things now and just need ppl to go through the process of reactivating their accounts but got it fixed so as not to charge them anything, at least that's what it did for me. Went from normal 13.95 yesterday to 0.00 today. Just thought I'd put that out there for anyone who's had the same problem occur yesterday.

[chubrocka]

lol. Most of you were the ones giving people like me crap for not being sympathetic about the close of the game and the event in japan making that happen.. Shit happens. Now you are back to hating SE for there crappy service and lack luster of american players. They own it and will do whatever they want. you can try and atke them to court like people have before... I posted the last time they were aken there for well lack of a better term Screwing the american customer...

http://www.gossipgamers.com/ffxi-fan-sues-square-enix-for-deceiving-customers/

[Nadeu]

Demetraki,

As noted in the general forum rules, this forum is for the discussion of technical issues, and we are unable to assist with any account-related issues. This includes questions regarding overdue fees. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center.

The SQUARE ENIX Support Center can be found at this link:
SQUARE ENIX Support Center (http://support.na.square-enix.com/main.php?id=20&la=1)