Game crash when entering mog garden

[Kodachikuno]

I was in Western Addoulin and talked to the npc to be transferred to my mog garden and after that the game crashed.

[Sirmarki]

You need to list more details than that.

[Kodachikuno]

I don't know what else to say the whole game crashed. Also if I try to log in with that character the game crashes and all other characters are fine.

[Dragoy]

See the template here: Welcome to Forum: In-Game Bugs!

You'll need to use it for the bug report to be accepted and moved forward.

As for the issue, as the first thing I would recommend trying out running the built-in file check, if you haven't done so yet. Hopefully that'll be able to fix it up.

As a sidey-note, these reports are closed after they've been reviewed, so if you wish to discuss the issue further, you might want to post under Technical Support (http://forum.square-enix.com/ffxi/forums/79-Technical-Support) instead. :]

Good luck!

[Sirmarki]

I don't know what else to say the whole game crashed. Also if I try to log in with that character the game crashes and all other characters are fine.

Following on from what Dragoy has mentioned.

1. Close all instances of FFXI and POL.
2. Go to your Windows (Start button) > PlayOnline > FINAL FANTASY XI Config
3. Go to the "Other" Tab, and then choose "File Check Settings". Confirm the next dialog box that pops up.
4. Run FFXI (it should then check all files and hopefully correct any issues).

https://i.imgur.com/lpssbZE.gif

[Kodachikuno]

Platform: Windows
ISP: Spectrum
Type of Internet Connection: CATV
Internet Connection Speed: 200/mbps
Date & Time:02/25/2020 20:10 CST
Frequency: Once(cannot log in)
Character Name: Kodachikuno
Race: Hume
World: Sylph
Main Job: Blue Mage
Support Job: Ninja
Area and Coordinates: Western Addoulin (H-11) or Mog Garden
Party or Solo: Solo
NPC Name: Danguebert
Monster Name:
Steps:
1. Talked to NPC to be moved to Mog Garden area
2.Game crashed upon loading area
3. Unable to log in that character but other characters are unaffected
<*Add more steps if necessary.>

[Kodachikuno]

Tried this and sadly same thing

[Sirmarki]

Tried this and sadly same thing

Do you have access to an alternative connection/network? Be it via your phone Wi-fi hotspot or something?

If so, try that. This has been known to happen sometimes and the fix was to connect via a different network and log in, as opposed to your internet service provider.

If you are then able to enter the zone, log out and reconnect as normal with your usual connection.

[Kodachikuno]

Not really I play on a PC ethernet connectected

[Sirmarki]

Not really I play on a PC ethernet connectected

Not sure if it will work this way, but in that case, try a VPN.

[Kodachikuno]

called into POL and they suggested there was a corrupt file keeping the game from loading so
1. Delete Users folder in playonline>FFXI
2. load up game with character in question
3. it loaded up and backed out and loaded macros that was stored on server
4. problem fixed now time to enjoy