Cannot use Adamantoise Mount despite having key item.

[Gerion]

Thread Title:
Cannot use Adamantoise Mount despite having key item.

Platform:
Windows

ISP:
Verizon

Type of Internet Connection:
Broadband

Internet Connection Speed:
40Mbit/s

Date & Time:
9/16/19
3:20 EST

Frequency:
Always

Character Name:
Geriond

Race:
Hume M

World:
Asura

Main Job:
All

Support Job:
All

Area and Coordinates:
All

Party or Solo:
Both

NPC Name:
None

Monster Name:
None

Steps:
Even though I have the "Adamantoise Companion" Key Item, I unable to use Adamantoise Mount via either menu (where it doesn't show up) or using /mount Adamantoise.

[Isola]

Do you have a license to ride it? I'm betting the answer is no.

More than half of all "bugs" are user error.

[Gerion]

Yes, I do. I have dozens of other mounts that work just fine.