Items Disappearing

[Kibby1212]

Platform: Windows 10
ISP: South Central
Type of Internet Connection: Land-Line
Date & Time: May 17
Frequency: Continuous
Character Name: Sivara
Race: HumeF
World: Behamut
Main Job: Red Mage, Lv. 99
Support Job: Dancer
Area and Coordinates: Bastok Mines
Party or Solo: Solo
Steps:

1. I was not sure what to make of it at first and wasn't sure what happened. Now I am beginning to be missing items and they seem changing into a blank space and named: .
2. At first I thought it was just add into my inventory some how so I dropped it but know I do not know what I dropped.
3. I got on today (May 18th) to notice that my Naegling had been changed into the same thing. However, it is not even listed in my wardrobe. However, I have it set in my macros to switch over to that gear quickly in battle and the following picture is what I get:

https://i.pinimg.com/originals/f0/a0/8f/f0a08fa7687401c9fd54d14f81ccb45f.png

P.S.(note the Naegling was in my Wardrobe and is not the item I dropped yesterday that I mentioned above)
P.P.S.(If possible of recovery I have not ever used the recovery system before but I would like to get what ever it is back)

[Pixela]

This might be an issue with the ffxi steam install, did oyu install via steam? There are supposedly corrupted files on that.

[Sirmarki]

Run a file repair, it's likely down to corrupted data files.

[Kibby1212]

1.
I have installed via steam. However, I do not own a physical copy so I do not have another method of re-installing. I have installed the game in September of last year and have had no other issues with the game other then well known/pre-existing bugs.

2.
I attempted to repair the files twice and there was nothing detected.

[Tauren]

Same thing happened to myself and a freind. Seems to be ambuscade weapons. My Drepanum and my friends Shinning one have done exactly as you described. Also I had a voucher to the adamantoise mount that did the same thing. Rather frustrating during double xp month.

[Kibby1212]

So is there people working on this or are we just out of luck because we bought the game off steam?

[Sirmarki]

So is there people working on this or are we just out of luck because we bought the game off steam?

The non-steam client is freely downloadable from playonline.com.

[Kibby1212]

The non-steam client is freely downloadable from playonline.com.

Uninstalled and re-installed using the web site and it fixed the issue. However, I do need to figure out what I might have dropped. Does SE recover dropped items?

[Sirmarki]

Uninstalled and re-installed using the web site and it fixed the issue. However, I do need to figure out what I might have dropped. Does SE recover dropped items?

Dropped?

SE offer a 'once only' recovery process for a [accidentally] dropped item in normal circumstances.

[Kibby1212]

Dropped?

SE offer a 'once only' recovery process for a [accidentally] dropped item in normal circumstances.

How do I get a hold of them for that service? Also do you think they would make an exception in my case?

[Sirmarki]

How do I get a hold of them for that service? Also do you think they would make an exception in my case?

http://support.na.square-enix.com/faqarticle.php?id=20&la=1&kid=12645