[EU] Registration Server Technical Difficulties (Apr. 13)

[NOC_EN]

We are currently experiencing the following technical difficulties with the PlayOnline registration servers.
The issue is currently being addressed and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause.

[Date & Time]
From Apr. 13, 2011 at 15:00 (GMT)

[Issue Details]
Customers using ELV (Elektronisches Lastschriftverfahren) are unable to create new accounts, reactivate old accounts, change payment methods, or purchase optional services for PlayOnline.

Players may experience the following:
- Unable to log into FINAL FANTASY XI due to the system stating that you have no Content ID.
- Unable to access Membership.

[Cause]
Under investigation

[Service]
PlayOnline

[NOC_EN]

The ongoing technical difficulties with the PlayOnline registration servers are currently being addressed.
We cannot yet provide an estimated recovery time, but will provide an update as soon as the information is available.

We apologize for the inconvenience and thank you for your patience.

[Date & Time]
From Apr. 13, 2011 at 15:00 (GMT)

[Issue Details]:
Customers using ELV (Elektronisches Lastschriftverfahren) are unable to create new accounts, reactivate old accounts, change payment methods, or purchase optional services for PlayOnline.

[Cause]
Under investigation

[Service]
PlayOnline

[NOC_EN]

We experienced technical difficulties with the PlayOnline registration servers during the following period.
However, we are happy to announce that these issues have been addressed.

We apologise for the inconvenience and thank you for your patience.

[Date & Time]
From Apr. 13, 2011 at 15:00 (GMT) to Apr. 16, 2011 3:48 (GMT)

[Issue Details]:
Customers using ELV (Elektronisches Lastschriftverfahren) were unable to create new accounts, reactivate old accounts, change payment methods, or purchase optional services for PlayOnline.

[Cause]
Billing partner system issues

[Service]
PlayOnline