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View Full Version : Cannot launch POL after recent Windows Update


Chiren
04-15-2011, 08:17 PM
Hi,

I just applied windows updates (14APR2011) and now POL will not load. Is anyone else encountering similar issue?

I am using Vista 64bit.

Here is the error message I'm getting:

-----------------------
PlayOnline Viewer has stopped working
----
Problem signature:
Problem Event Name: APPCRASH
Application Name: pol.exe
Application Version: 1.18.13.0
Application Timestamp: 4b552e15
Fault Module Name: pol.exe
Fault Module Version: 1.18.13.0
Fault Module Timestamp: 4b552e15
Exception Code: c0000005
Exception Offset: 00013846
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Sagian
04-20-2011, 12:07 AM
Hi,

I just applied windows updates (14APR2011) and now POL will not load. Is anyone else encountering similar issue?

I am using Vista 64bit.

Here is the error message I'm getting:

-----------------------
PlayOnline Viewer has stopped working
----
Problem signature:
Problem Event Name: APPCRASH
Application Name: pol.exe
Application Version: 1.18.13.0
Application Timestamp: 4b552e15
Fault Module Name: pol.exe
Fault Module Version: 1.18.13.0
Fault Module Timestamp: 4b552e15
Exception Code: c0000005
Exception Offset: 00013846
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409


Exception Code: c0000005 can be caused by many, many different things. It can be caused by memory errors, problems with drivers, hard drive issues, etc.

It can also be cause by faulty registry entries, which I'm going to guess is the issue here, since it happened right after an update.

Try uninstalling the pol client and reinstalling it. If you need to download it again, you can get it from the official website here: http://www.playonline.com/ff11us/download/media/vista01.html
RAIST
04-20-2011, 12:17 AM
Check the properties of your video and sound drivers--if they recently got updated, could be throwing an exception on startup. Winupdate sometimes updates these things without you knowing it--FFXI has a long histroy fo going bonkers after driver changes. If you got new ones, try rolling them back.
Nadeu
04-20-2011, 03:28 AM
Chiren,

We’re sorry for the problems you are experiencing trying to play FINAL FANTASY XI, and we’d like to try to help you resolve it. However we will need more information from you before we can try to resolve your issues. When posting on the Technical Support forum, please be sure to follow the general forum rules on posting, to ensure that you’re providing us with enough information for us to provide assistance.

The general forum rules can be found at this link:
Welcome to Forum: Technical Support! (http://forum.square-enix.com/ffxi/threads/68-Welcome-to-Forum-Technical-Support!)