Lost security token? what do I do??

[zanderrrrrr]

I lost my security token. What do I do? How can I log in? How do I turn it of? I called SE an they keep asking me for an email address I dont use. Some help I get from them. Their CS sucks!!

[Halley]

You -have- to have registered an email. It's not optional.

Go here, put in your birthday and verify the email.

https://secure.square-enix.com/account/app/svc/member

[zanderrrrrr]

cant log in? Its asking me for my token number and I dont have it?

[Halley]

If you don't know the email you used to sign up, I think you're pretty much screwed. Better start thinking hard.

http://support.na.square-enix.com/faqarticle.php?id=20&la=1&kid=12855&ret=faqtop&c=4&sc=0


For keychain tokens, if the token is merely lost but there is a chance that the token can be recovered, you can request to have the token suspended on your account.

http://oi63.tinypic.com/117xo2h.jpg

[zanderrrrrr]

Thank you for trying to help :)

[Sirmarki]

Thank you for trying to help :)

Download the software version of the token, available on mobile phone.

[zanderrrrrr]

I did download the app and its asking me for the one time password which I cant provide cause I dont have the token? SE wont help me and I keep running into dead ends but they keep taking my money. Im getting no where