Stuck in black screen

[Fetaro]

Platform: Windows 10
ISP: J-COM Net
Type of Internet Connection: Cable
Internet Connection Speed: 320M
Date & Time: Fri, April 6 2018 around 10PM JST
Frequency: Once
Character Name: Jikuu
Race: Elvaan F
World: Asura
Main Job: BST
Support Job: DNC
Area and Coordinates: Empyreal Paradox ( ? - ? )
Party or Solo: Solo
NPC Name: None
Monster Name: None
Steps:
1. Finished the battle in the mission Dawn against Promathia.
2. During the following cut scene I lost connection to the server.
3. After trying to log in again I see only a black screen.
4. I have tried checking my internet protocols and graphics settings and nothing has helped.
5. I cannot access the menu to call a GM for assistance, nor can I log out my character.

[Kleyman]

Welcome to my nightmare.

[VoiceMemo]

The solution to your problem is use vanillia ffxi

[Kleyman]

It happens "vanilla".....

[VoiceMemo]

You are using vanilla ffxi?

[Fetaro]

Yes, I'm using vanilla FFXI and this is still happening.

[VoiceMemo]

Then it's the other glitch where it's still remembering your location in ffxi. Only other way I know to solve it is to have a trusted friend login to your account, as that location data seem to be stored client side.

[Nyarlko]

Then it's the other glitch where it's still remembering your location in ffxi. Only other way I know to solve it is to have a trusted friend login to your account, as that location data seem to be stored client side.

This may be a new glitch rather than a rehash of an old one. Numerous reports so far of people getting eternally trapped in limbo with battlefield entrance/exit issues recently, including on JPside. My guess is that the character location data is getting zeroed out and is literally "nowhere" according to the system. Logging into the character from another location (including diff hardware and ISP) does not seem to fix the problem, server resets didn't jiggle anything loose, can't be targeted by others, etc.

GMs seriously need new scripts tho.. Re-installing something this large should not be the first troubleshooting step in the standard process... And they need to tell people to use the template here whenever they tell us to file a bug report.

[Ranelegon]

Greetings, Jikuu!

Thank you for your patience while your concern was being reviewed, and we apologize for the inconvenience this has caused you. After reviewing your concern, the development team would like further details regarding whether or not the issue persists after you tried restarting your computer. If the issue does persist, please re-submit your report with your details, and we will make sure to escalate your information to the development team for further review. Thanks again for your patience and understanding!

FINAL FANTASY XI Support Team