Consistent POL Crash after couple hours of use

[fickle]

Details:
This has gone on for a long time, I have a home built PC, Windows 7, windows updates up to date, GTX 970 updated, etc...

FFXI installed to C drive

This seems to happen very consistently after a couple hours of running,it doesn't seem to matter what I'm doing in game, and I will normally intentionally restart my computer before I get into anything intensive which will seem to reset the crash timer so that I don't drop out mid-action.

When I start playing, the memory usage sits around 270,000 K, shortly before it crashes memory use is around 350,000, and once it does crash before I close it memory use is at 590,000 K. (Memory Leak???)

I can literally be sitting idle in game doing nothing and it will crash, completely seems like it's based on run time not anything specific to the game.

I have uninstalled, reinstalled, reinstalled windows, etc...

Platform:
PC

PC Manufacturer & Model Number:
Homebuilt Computer

Operating System:
Windows 7

Graphics Card:
Asus Strix GTX 970

ISP:
Verizon

Type of Internet Connection:
Optic Fiber



The crash info is:

Problem signature:
Problem Event Name: APPCRASH
Application Name: pol.exe
Application Version: 1.18.13.0
Application Timestamp: 4e3bcddc
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.23677
Fault Module Timestamp: 589c9620
Exception Code: 40000015
Exception Offset: 0000c54f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

The windows event log is:

Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4e3bcddc
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23677, time stamp: 0x589c9620
Exception code: 0x40000015
Fault offset: 0x0000c54f
Faulting process id: 0x18c8
Faulting application start time: 0x01d2b2e29152a26e
Faulting application path: C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 1ba6b7fb-1ef4-11e7-841d-1c872c55850c

http://schemas.micro...08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-04-11T20:19:05.000000000Z" />
<EventRecordID>88948</EventRecordID>
<Channel>Application</Channel>
<Computer>FICKLE-PC</Computer>
<Security />
</System>
- <EventData>
<Data>pol.exe</Data>
<Data>1.18.13.0</Data>
<Data>4e3bcddc</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.23677</Data>
<Data>589c9620</Data>
<Data>40000015</Data>
<Data>0000c54f</Data>
<Data>18c8</Data>
<Data>01d2b2e29152a26e</Data>
<Data>C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>1ba6b7fb-1ef4-11e7-841d-1c872c55850c</Data>
</EventData>
</Event>

[Sirmarki]

Checked your system temps?
Anything else running in the background?

[Nyarlko]

You might want to check this link: Microsoft Answers site (https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/programs-crash-error-fault-module-kernelbasedll/9fe5d2e7-79d0-42c1-b8dc-51ed8d70f749)
It has a simple walkthru on how to possibly fix the problem. Sounds like part of the User Profile can get corrupted, which can cause programs to crash apparently.

[Songen]

sometimes the firewall over checks ff11 and cause it to use too much data,
control panel -> firewall -> exceptions, then "add program" then browse

-C:\Program Files\PlayOnline\SquareEnix\playonline, at this point you you select POL.exe

after that you "add program" again and browse again C:\Program Files\PlayOnline\SquareEnix\FINAL FANTASY XI then click Polboot.exe

after that you add program again and browse again C:\Program Files\PlayOnline\SquareEnix\FINAL FANTASY XI\ToolsUS or C:\Program Files\PlayOnline\SquareEnix\FINAL FANTASY XI\ToolsEU
Its either US or EU depending on which version you've installed. you then click "Final fantasy XI config.exe"

I done this years ago and haven't faced the problem again, however can't be 100% sure it'll solve your problem

[fickle]

Thanks for the suggestions so far guy. I double checked the firewall settings and it's allowed, and I actually created a brand new user account to try to run it on. It still crashed out, I will try changing the default to reset it tonight.