Kicked and unable to log in

[Cynth]

4-11-2017 I was playing and zoned, only to be kicked from game. I am unable to get back in. Serveral others are having this prob as well

[Songen]

4-11-2017 I was playing and zoned, only to be kicked from game. I am unable to get back in. Serveral others are having this prob as well

they mentioned in a recent post about the server booting people during a specific time and them not being able to get back in. perhaps ask for a recover.

Submit a email request to have them look at it directly.
https://support.na.square-enix.com/contact.php?id=20&la=1

Category: ingame/game contents
Sub category:Game master interaction
Contact details: Can't log in
Click: next.
Click: next again without selecting the hyperlinks
Click: Proceed to email support
Fill out the form and wait for their reply and follow appropriate prompts, be aware that from this point it could take time for them to respond

[Jakuk]

Or if you have a secondary computer, or a friend, logging onto that computer should work.

[Cynth]

I should add a bit more information.

I was either zoning out of MH or zoning through the wanted girl. I walked away from pc and when i came back the game had kicked me. I tried to log in to me, log in failed. I try again and can not log to me.

In the past one char can get locked in, so i try to log in to mule, log in complete. I zone from mh run through bastok. Back to mh and log out to go to me. game kicked me. Log in again to yet another mule, log out to go to me and game kicks me.

Log in to another mule, log out to yet another mule all complete. then log out to me and game kicks me.

today i can not get in at all.

[Songen]

I should add a bit more information.

I was either zoning out of MH or zoning through the wanted girl. I walked away from pc and when i came back the game had kicked me. I tried to log in to me, log in failed. I try again and can not log to me.

In the past one char can get locked in, so i try to log in to mule, log in complete. I zone from mh run through bastok. Back to mh and log out to go to me. game kicked me. Log in again to yet another mule, log out to go to me and game kicks me.

Log in to another mule, log out to yet another mule all complete. then log out to me and game kicks me.

today i can not get in at all.

this happened to me several years ago, you need to send a official request for a fix. (I see no reason why i should rewrite everything i wrote before)

[Cynth]

thank you, I did sumbit

[Songen]

thank you, I did sumbit

best of luck, since this problem is a failure to log in problem, it functions differently than reporting bugs ingame since you can still play in that instance

[Sirmarki]

If you can get access to the game via another ISP - or via your mobile phone network via tethering, then this may resolve the issue.

[Cynth]

Thank you, we tried this and friend was able to log in to both accounts and characters. Once he completed it we still have the same problem.

[Biofao]

I have this same problem, I have contacted ISP replaced router and everything. I keep getting POL 3100 POL 3011 POL 0011. I am able to log in via a VPN to access my accounts but it doesnt matter what I use to login in PC, Laptop or another PC it does the same error. It started right after the April 9th maint. SE this problem is on your end. I have done multiple traceroutes and they all come back clean and never lag out. Seems like I am able to sometimes log into a city but then when I try and zone I get black screen "Downloading Data" and POL 3100 error then an error connecting to the lobby. I think I will have to cancel my subs on my 3 accounts until this is resolved.

edit: Now VPN wont work. Constant POL 0011 errors when trying to log into account . The usual POL3100 at connecting to Lobby Server also.

[Wouble]

So, anyone know what's causing this? I'm getting a similar issue.

I can't access some zones, the connection just times out and I disconnect, and then if I try to log back in I can't. If I switch to my mobile connection I can log in, move, and then switch back to fibre and I'm fine unless I re-enter the same zone. The zone (or zones) will be off limit for a day or two, then it randomly switches to different zones.

Yesterday and today, I can't access Western Adoulin but I'm fine now I've zoned to Ceizak. A few days ago it happened when I entered Ambuscade, and last week I couldn't get in to the Shrine of Ru'Avitau. As mentioned, this is resolved as soon as I switch ISP so thought it was something at their end rather than an SE issue. UK based, is anyone outside of UK experiencing this?