been waiting almost 2 monnths on an account recovery..

[Eraphie]

Call POL, use chat support.. get told to contact a GM... I CANT LOG IN THE GAME!!! How am I supposed to contact a GM?

[Nyarlko]

Call POL, use chat support.. get told to contact a GM... I CANT LOG IN THE GAME!!! How am I supposed to contact a GM?

If you can log in here to post, you should be able to login to the game itself. :? Is the account you are having issues w/ a diff account from the one you posted on? Is it a password issue or do you believe that your account was stolen/hacked?

Assuming that this is the account you are having password issues with, try doing this:
1) On the POL front page > click the button at top-right corner "Square Enix Account Management System"
2) On the drop-down bar > hover on "Services and Options" then click on "PlayOnline / FINAL FANTASY XI"
3) Under "Active Service Accounts" section > click button "Options List"
4) Scroll all the way down to the bottom of the page > click "Update PlayOnline Password"
5) Enter new password > try to log in to game with new password

You also might want to try the help center page for password recovery (http://support.na.square-enix.com/faqarticle.php?kid=11533&id=20&la=1).

If that doesn't work, maybe you can try explaining your situation a bit so other busybodies like myself can try to help you troubleshoot. XD

[Eraphie]

so, update. Talking to SE support has gotten me nowhere. The account is in recovery with no projected time fframe. I have been treated rudely by support, pushed aside and generally left to feel that the case is unimportant as they have already gone 2 1/2 on this case needing more information but not contacting me for it. I am displeased with the customer service I have been given by this company..

[Chriscoffeyx]

so, update. Talking to SE support has gotten me nowhere. The account is in recovery with no projected time fframe. I have been treated rudely by support, pushed aside and generally left to feel that the case is unimportant as they have already gone 2 1/2 on this case needing more information but not contacting me for it. I am displeased with the customer service I have been given by this company..
Working as intended. This has happened to everyone who calls SE customer service.

[Nyarlko]

Any background info you can give us on what the issue is with your account?

[Idgrace]

Hello I'm trying to finish the zelart missions but the ??? In the quicksand cave for the mission named the mithra and the crystal is missing please fix so I can finish the missions oh and I'm in oden

[Songen]

Any background info you can give us on what the issue is with your account?

Eraphie is probably ignoring everyone and is just here to rant

[Songen]

incase this does anything, this link leads to SEs official trouble shooting for those who can't log in

http://support.na.square-enix.com/faqarticle.php?kid=59773&ret=main&id=20&la=1&pv=20