POL will not load

[vonduke]

Hi guys,

So I have FFXI downloaded from Steam on Windows 10 64-bit, it's worked perfectly fine since December when I decided to come back to the game from FFXIV. Today I tried to log in and POL would not load at all. All of my drivers are up to date but I cannot seem to locate the issue.

What happens is when I go to run FFXI, the POL screen comes up as a black screen from it not loading. There was an Nvidia update a few days ago but I was playing last night with no issue at all. Any info on this at all would be appreciated ^^

[vonduke]

The only thing I can think of is that the Nvidia update might have reset or otherwise jinxed your "Legacy" settings on Windows 10. If you haven't tried this yet, you could try checking your Legacy settings ---> "Direct Play."

I know that my Windows 10 would not run POL when the Legacy settings were disabled.

Good luck with getting it fixed.^^
:)

Thanks! But I checked that as well and it is still enabled >.<

[vonduke]

Bump to this, please help ^^

[Teraniku]

Go to your Steam Library point the mouse to FFXI and right Click. Select properties. Select the "Local Files" Tab. Select "Verify Integrity of Game Cache" It'll do a file check and restore any missing files.

Check and make sure your Anti-Virus software isn't getting a false positive on any FFXI files and removing them. Put your FFXI directory in your AV's exception list etc.

[Catmato]

Select "Verify Integrity of Game Cache" It'll do a file check and restore any missing files.

Is it really a good idea to do this on Steam? Won't it restore POL back to just-installed since it isn't updated through Steam?

[machini]

Is it really a good idea to do this on Steam? Won't it restore POL back to just-installed since it isn't updated through Steam?

Yes, it will restore FFXI to a version from like 2.5 years ago and require you to fully patch the game up again.

[Teraniku]

Yes, it will restore FFXI to a version from like 2.5 years ago and require you to fully patch the game up again.

Since he can't run POL anyway, it's an option.

[machini]

Since he can't run POL anyway, it's an option.

Telling someone to do that could also be considered the equivalent of telling someone that ALT+F4 is 'drop weapon' in counterstrike.

[Teemu_Ramuh]

Ok so I recently just got a new computer with windows 10 and I go onto steam to download my ffxi and pol will launch then just crash. I then went to the website and downloaded off playonline and put the 4 files into one folder and ran setup and had to do it in chrome cause microsoft edge wouldnt download files correctly. So i get pol installed and go to run it and it starts up and crashes again. I went into pol properties and ran the program compatability troubleshouter report and it said incompatable program and pol is incompatable. I also went in legacy settings and checked direct play. I am going to pull my hair out. Bought an expensive new computer and cant even play the game I bought it for.

[Alhanelem]

Wish I could say I had your problem but I'm on win10 and game ran just fine for me. If you're using any... tools... try running POL clean or updating said tools.

Failing that, its probably a hardware incompatibility of some sort.

[Pixela]

Make an exception in your virus checker, some of them stop ffxi running after updates.

[Sirmarki]

Make an exception in your virus checker, some of them stop ffxi running after updates.

Referring to the FFXi.dll - I believe some anti virus programs actually delete it, or maybe modify it in some way shape of form as they [false] flag it as a threat.

OP: Check to make sure the file is there under:

C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI