FFXI-3202 Error

[Kailthor]

I was playing last night when Ashura went down. I went to log in this morning, and now I receive an error 3202 stating that my character data may be damaged. Help, please!

[Scythiroth]

I am getting this same error as well. =/ I sent a GM request from my alt in game in hopes of a response there as well.

[Onji12]

As of last night I am getting the same error. Was just afk in Apollyon and come back to find I had disconnected and am now getting this error.

[Tidis]

I guess the Asura server issues messed up some character data.

[Onyxia]

If you have not done so yet I was advised to make a bug report for the same FFXI-3202 Error. Hopefully we receive quick results, if anyone is still left waiting

[Kailthor]

I was told by email that I have to call in to receive support. I am guessing I am going to miss the end of the return campaign. Very sad.

[Onji12]

Haha, I got the same message. You can't email for support with this. However you can call or chat and they'll be happy to provide support... If you call they tell you they can't do anything and request you submit a bug report on the forums. That's customer service at it's finest. I don't expect to see a resolution to this soon.

[Onyxia]

I'm still waiting. Be kind and persistent though til they give you a case number and elevate it to an SGM. Then regularly request a status update. Anyone here had theirs recovered yet?

[Onyxia]

Devs,

Is there an update to this issue?

As of tomorrow, September 3rd, it will be two weeks since we've been unable to log in due to server issues that corrupted our character data. Per communications with PlayOnline customer service I was advised to continue to log into the account daily to assess if it's been resolved. I've had positive communications with each representative, although unfortunately they are tremendously limited in ability to an inadequate degree.

Customer service is unable to grant a credit for the time misplaced or extend the subscription. The fee is not a significant amount of money. It's simply displeasing and substandard service to place the obligation onto the customer to pay for a defective account so as to ascertain if the issue is resolved or not. Regrettably, prior cases of data corruption and character restoration have shown that the customers discovered their restoration by inspecting it themselves and were not notified of such by SE.

[Scythiroth]

Still can't login and no signs of a fix. :( I wish I had at least got a chance to get the trusts of the month from login points, since I am now losing all of those points tomorrow.

[Onji12]

Still no log in for me either. It's about time to unsub.

[Onyxia]

Well, it's been a month now without any resolution. It seems it's also extraordinarily arduous for a dev to dignify us with a response to ascertain the current status. The last time a dev replied to a bug thread was back in July. The thread has also shifted categories from bugs to technical support. This is not a technical issue it's a problem on SE's end, therefore a bug...

A representative provided me with a case number to refer to a couple of weeks ago. I've been inquiring to PlayOnline support once a week for an update using this number and told it was still under review and to refer to my own bug thread (which I cannot reply to due to forum restrictions).
Yesterday while speaking with a service rep they were unable to disclose any information about my account. Not even if it was still pending review. I asked for his supervisors name and information so that I might be able to open a channel for all of us. I was given the name. I again asked for their contact information, the rep then quickly closed the chat session.

I suffer from muteness and cannot call to speak to a person which I made clear with my first chat to a rep regarding this matter. So, I ensured my husband could speak on my behalf and they will get to deal with him now on a daily basis. It's astounding that such a large company is so wholly unprofessional, void of both competence and decency in customer service. I'm aware that ever since the games inception their customer service has been virtually non-existent but these events have still come as a surprise.

[Scythiroth]

Over 5 weeks now and still no response or any indication this is ever going to get fixed... I feel like if this was happening to the entire Asura server this would have been fixed as fast as possible but we are just being pushed to the back of the queue because this isn't happening to a large enough amount of people.

I'm trying to be as patient as possible, but this is quite the ridiculous amount of time to wait to be able to play the game again.

[bungiefanNA]

An idea I spotted on another forum. How many of you are running PeerBlock or somesuch? I've seen people have specific servers used for specific zones be blocked by not having all of SE's IP addresses in their whitelist.

[Scythiroth]

Don't use that and this error is only happening on one character of mine. =/ Which makes it a server side issue that we have no way of fixing.